Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

 

Primary Responsibilities:

Partner with leadership to promote department revenue and business objectivesRoutinely analyze quality results to report error trendsIdentify root causes of errors and opportunities for defect reductionAnalyze and develop overall improvement plans (department and individual)Administrative responsibilities as assignedDaily TAT and quality as per SLAEnsure client satisfaction by the delivery of quality services and quality productsInteracting with the onshore team to understand and capture all requirements of the processMaintenance of the Standard Operating procedures for all the processesPrepare and review the weekly and monthly Quality Dashboards with onshore and offshore stakeholdersComply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

Bachelor DegreeSix Sigma Knowledge / Certified/ Trained5+ years of experience in US Healthcare/RCM1+ years of experience as people manager or supervisor role
Hands on experience in US Healthcare RCM DomainSolid Proficiency in MS OfficeProven excellent Interpersonal skillsProven sound Reporting/ MIS SkillsProven exposure to all the facets of Operation ManagementProven exposure to people management, Performance Management and Client ManagementUS Healthcare industryFlexible to work 24*7

 

Preferred Qualification:

Transition Experience

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.