**Location:** Steam Plant - HQ **Department:** Administration **Weekly Hours:** 40 **Status:** Full time **Shift:** Days (United States of America) **Job Summary:** **ACCOUNTABILITIES** *All duties listed below are essential unless noted otherwise* + Supervises and oversees responsibilities and duties of the Care Transformation Specialists assigned to practice implementation to ensure productivity, efficiency, and service. Assists with hiring, training, evaluating, motivating, and disciplining of staff. + Will coordinate and track team’s progress towards key quality improvement activities by facilitating the overall all design, development, and implementation of activities. + Provides support and direction to physician practices in the areas of quality by exhibiting a strong background and thorough knowledge of quality programs and indicators. Ensures teams adherence in these areas. + Utilizes and provides guidance to staff for skill development in techniques for process improvement, including but not limited to value stream/process workflow maps, or PDSA tools to create plans for improvement in order to meet targets, including root cause analysis. + Identifies, develops and/or revises related policy, procedures and protocols as needed. + Works with data analysts or develops and analyzes reports in an effort to support meeting quality targets as well as increasing data transparency to report the results/outcomes. + Attends and or organizes internal and external meetings related to quality of the organization and/or special projects as assigned. + Supports practice transformation efforts by motivating staff and providers to make meaningful changes to their processes in order to improve care delivery in the practice. + Assists as assigned with projects designed to support and achieve corporate quality goals and objectives to improve quality outcomes related to value-based reimbursement. + Establishes and maintains positive working relations with all key customers, physicians, office staff, patients, community resources, families and interdisciplinary teams and facilitates succinct communication to ensure an integrated team approach to achieve outcomes and other indicated deliverables. + Performs other duties as assigned. **REQUIRED QUALIFICATIONS** **Education** : Bachelor’s Degree in Healthcare Administration, Public Health, Nursing, or other related field. **Skills** : Candidate must have understanding of lean, six sigma and PDSA process improvement tools. Must demonstrate and promote a strong commitment to achieving customer satisfaction. Must be able to understand directions, communicate and respond to inquiries; requires effective interpersonal skills. Requires excellent verbal and written communication skills. Must demonstrate the ability to think and work effectively and accurately complete tasks within established deadlines. Must be able to work independently to solve problems and to prioritize tasks and deadlines. **Years of Experience** : 7+ years of experience in medical registration, billing, customer service or collection, with an additional 2+ years in a supervisory or manager role. **License** : N/A **Certification** : N/A **PREFERRED QUALIFICATIONS** **Education** : N/A **Skills** : Strong computer skills, Microsoft applications, EMR knowledge strongly preferred. **Years of Experience** : Experience with physician quality programs and patient centered medical home is strongly desired. **License** : N/A **Certification** : N/A **WORKING CONDITIONS** **Personal Protective Equipment:** N/A **Physical Demands:** May require occasional lifting or carrying of light equipment or supplies. Some travel is required. The above list of accountabilities is intended to describe the general nature and level of work performed by the positions; it should not be considered exhaustive. **ProMedica** is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about ProMedica, please visit promedica.org/aboutus (https://www.promedica.org/Pages/about-us/default.aspx) . **Benefits:** We provide flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being. It’s what makes us one of the best places to work, and helps our employees live and work to their fullest potential. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact **employment@promedica.org** Equal Opportunity Employer/Drug-Free Workplace