Supervisor Care Management AdventHealth Shawnee Mission
All the benefits and perks you need for you and your family:
Vision, Medical & Dental Benefits from Day One
Student Loan Repayment Program
Received Magnet recognition from the American Nurses Credentialing Center in January 2019
Our promise to you:
Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule:
Exempt
Location: AdventHealth Shawnee Mission
9100 West 74th Street, Merriam, KS 66204
The community youll be caring for:
At AdventHealth Shawnee Mission, formerly Shawnee Mission Medical Center, you're more than just a number on a chart. You're a whole person, who functions best when physically, emotionally, and spiritually fit. Find whole-person care, dedicated teams and staff, and a wide variety of medical services, all at our hospital in Shawnee Mission, Kansas.
The role youll contribute:
The Care Management Supervisor is under the general leadership of the Care Management Manager or Facility Director and assists in monitoring and performing the daily operations and supervision of team members in the Care Management department. The Care Management Supervisor is responsible for the daily front line operations as assigned by the Care Management Manager or Facility Director. The Care Management Supervisor will serve as the primary point of contact for Care Managers, Social Workers and patients, to provide mitigation for any barriers/concerns that may arise on the inpatient units. The Care Management Supervisor will be responsible for supporting positive and safe patient outcomes, employee evaluations, and customer experience.
The value youll bring to the team:
Supervises daily operations of discharge planning and social services in the inpatient and emergency department setting as directed by Care Management Manager or Facility Director, including:
Direct supervision of Care Management staff
Primary point of contact for inpatient unit Care Management related barriers/concerns
Manages own assignment and patient/department outcomes of those under direct supervision
Assists Care Management Manager/Facility Director to implement the Corporate Care Management strategies
Ensures active staff participation in daily Multidisciplinary Rounds
Serves as a point of contact for all identified stakeholders
Serves as a content resource regarding medical necessity criteria, patient status and discharge criteria
Assures staff documentation is completed per guidelines as evidenced by appropriate monitoring techniques and coaches staff as needed
Facilitates care conferences for complex transitions and/or placements, as needed
Participates in hospital/medical staff meetings to review patients meeting criteria related to high dollar/ extended length of stay and/or difficult placement seeks assistance from Care Management Manager/Facility Director, as needed
Reports pertinent quality/risk issues to appropriate individuals, departments and/or committees in a timely manner
Discusses patient, staff, physician, and other department complaints with Care Management Manager/Facility Director and follows up with a written report submitted within 24 hours, as needed
Demonstrates a positive problem-solving attitude to staff, physicians and peers
Serves as a supportive change agent for Care Management model processes
Acts as a role model for Care Management department staff
Encourages team member engagement
Maintains open communication with staff
Assists with staff performance reviews/evaluations
Provides support and oversight with progressive corrective action plans
Balances schedules to meet department needs prior to posting
Communicates changes to expected schedule minimizes unscheduled absences
Plans job responsibilities for maximum utilization of staff
Resolves daily staffing issues
Qualifications
The expertise and experiences youll need to succeed:
Bachelor's Required
Master's Preferred
1 Required
2 Required
Knowledge medical necessity for appropriate patient status and level of care
Knowledge of IMM, MOON, Advanced Directives, Multidisciplinary Rounds, Social Services, Value Based Programs, and other Care Management compliance guidelines
Ability to lead others effectively while maintaining appropriate compliance
Knowledge of Centers for Medicare & Medicaid Services (CMS) Conditions of Participation for discharge planning
Ability to manage multiple tasks and prioritize level of importance
Critical thinking skills
Customer service skills
Ability to implement process improvement processes
Experience with PC applications and development of reports
Ability to negotiate optimal resolution of issues
Ability to manage multiple tasks and prioritize level of importance
Ability to engage in complex clinical decision making
Strong professional verbal and electronic communication
Ability to analyze, evaluate, and monitor data
Ability to foster positive Interdisciplinary Team relations and encourage employee engagement
Ability to work independently and/or as part of a team
LMSW - Licensed Medical Social Worker - State Licensure Preferred
Clinical Social Worker License (LCSW) Preferred
Accredited Case Manager (ACM) Preferred
Certified Case Manager (CCM) Preferred
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
Category: Case Management
Organization: AdventHealth Shawnee Mission
Schedule: Full-time
Shift: 1 - Day
Req ID: 25022215
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.