Job Title:

Supervisor, WFM

Job Description

The Supervisor WFM, will be responsible for the supervision of the Real-Time team. This position will maintain the internal policies and procedures, support operations and RTA analysts in identifying trends, providing input on metric improvements, including forecast versus actuals.

Responsibilities:

• Ensures the successful delivery of WFM support and acts as a liaison between WFM Shared Services and Operations organization.   

• Manage and lead the Real Time Analysts  providing coach and feedback on a weekly basis. 

• Active participation on the  Forecast and Capacity plan meetings.

• Lead Real time, Analytics and Reporting processes. 

• Implement strategic planning processes and share best practices inside the teams

• Guarantee the accuracy of all WFM processes 

• Provide climate actions to guarantee a work environment connected to the CNX values. 

• Guarantee that all WFM members are compliant with WFMU.

Location:

MEX Santiago de Querétaro - Prol. Bernardo Quintana Sur 302 Lt. 10 Fracc, piso 2, Centro Sur

Language Requirements:

English (Required)

Time Type:

Full time

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