Job Purpose The Supervisor, Technical is responsible for leading and supervising the technical team at the Service Centre. This role ensures high-quality vehicle inspection, repair, and maintenance work while upholding safety, compliance, and customer satisfaction standards. The Supervisor will play a key role in driving operational excellence, team development, and service efficiency. Key Responsibilities Technical Operations & Quality Assurance + Supervise daily technical activities, including inspections, diagnostics, repairs, and maintenance services. + Ensure adherence to established standard operating procedures (SOPs), safety regulations, and quality standards. + Conduct quality checks to ensure repairs and servicing are completed accurately and meet customer expectations. + Support continuous improvement initiatives to enhance technical processes, efficiency, and cost control. Team Leadership & Development + Lead, coach, and motivate a team of technicians to achieve performance and productivity targets. + Conduct on-the-job training and skill development sessions to enhance technical capabilities. + Plan work schedules and allocate tasks effectively to ensure timely service delivery. + Foster a culture of teamwork, accountability, and continuous learning. Customer Service & Stakeholder Management + Collaborate with Service Advisors to understand customer needs and deliver effective technical solutions. + Provide technical guidance to address escalated customer issues and ensure prompt resolution. + Support customer retention by ensuring excellent service quality and communication. Reporting & Compliance + Monitor and report on technical performance, workshop productivity, and service turnaround times. + Ensure compliance with health, safety, and environmental policies. + Maintain accurate records of service, repair, and parts usage. Key Competencies + Strong technical knowledge of automotive repair, diagnostics, and maintenance. + Leadership and people management skills with the ability to coach and motivate teams. + Problem-solving mindset with attention to detail and commitment to quality. + Effective communication and interpersonal skills to manage both team and customer expectations. + Ability to work under pressure in a fast-paced service environment. Qualifications & Experience + Diploma / Certificate in Automotive Engineering, Mechanical, or related field. + Minimum 5 years of experience in automotive service/repair, with at least 2 years in a supervisory role. + Familiarity with diagnostic tools, workshop equipment, and industry-standard repair practices. + Experience in a service centre or dealership environment is preferred.