Job Purpose

The Supervisor, Technical is responsible for leading and supervising the technical team at the Service Centre. This role ensures high-quality vehicle inspection, repair, and maintenance work while upholding safety, compliance, and customer satisfaction standards. The Supervisor will play a key role in driving operational excellence, team development, and service efficiency.

Key Responsibilities Technical Operations & Quality Assurance

Supervise daily technical activities, including inspections, diagnostics, repairs, and maintenance services.

Ensure adherence to established standard operating procedures (SOPs), safety regulations, and quality standards.

Conduct quality checks to ensure repairs and servicing are completed accurately and meet customer expectations.

Support continuous improvement initiatives to enhance technical processes, efficiency, and cost control.

Team Leadership & Development

Lead, coach, and motivate a team of technicians to achieve performance and productivity targets.

Conduct on-the-job training and skill development sessions to enhance technical capabilities.

Plan work schedules and allocate tasks effectively to ensure timely service delivery.

Foster a culture of teamwork, accountability, and continuous learning.

Customer Service & Stakeholder Management

Collaborate with Service Advisors to understand customer needs and deliver effective technical solutions.

Provide technical guidance to address escalated customer issues and ensure prompt resolution.

Support customer retention by ensuring excellent service quality and communication.

Reporting & Compliance

Monitor and report on technical performance, workshop productivity, and service turnaround times.

Ensure compliance with health, safety, and environmental policies.

Maintain accurate records of service, repair, and parts usage.

Key Competencies

Strong technical knowledge of automotive repair, diagnostics, and maintenance.

Leadership and people management skills with the ability to coach and motivate teams.

Problem-solving mindset with attention to detail and commitment to quality.

Effective communication and interpersonal skills to manage both team and customer expectations.

Ability to work under pressure in a fast-paced service environment.

Qualifications & Experience

Diploma / Certificate in Automotive Engineering, Mechanical, or related field.

Minimum 5 years of experience in automotive service/repair, with at least 2 years in a supervisory role.

Familiarity with diagnostic tools, workshop equipment, and industry-standard repair practices.

Experience in a service centre or dealership environment is preferred.