Supervisor, Support Services Date: Jul 24, 2025 Location: Webster, MA, US Company: MAPFRE **Summary** We are seeking a dynamic and motivated **Support Services Supervisor** to lead a team responsible for mail, file, word processing, general clerical support, and imaging functions. This role is critical to driving operational efficiency, enhancing service levels, and fostering a high-performance, customer-centric work environment. **Key Responsibilities** + Identify, analyze, and implement procedural and system changes to improve unit effectiveness and efficiency. + Collaborate with Insurance Operations Managers to design and implement automated solutions that support service level agreements. + Supervise and develop staff through coaching, training, and career development opportunities. + Evaluate employee performance, conduct reviews, and administer disciplinary actions as needed. + Participate in cross-functional project teams and represent Insurance Operations in company-wide initiatives. + Recommend staffing decisions including hiring, promotions, salary adjustments, and terminations. **Qualifications** + Bachelor’s degree or equivalent experience preferred. + 2–5 years of relevant experience in operations, insurance services, or administrative support. + Proven leadership and team development skills. + Strong written and verbal communication abilities. + Proficiency in Microsoft Office, eClaimWorks, AS400, and web-based applications. + Experience with process improvement or LEAN methodologies is a plus. At MAPFRE, our commitment to care is not just our purpose; it’s the driving force behind everything we do. We care about the things that resonate with the needs of our employees, our customers and the community. + For Employees: We cultivate an inspiring and dynamic workplace where collaboration and innovation fuel the success of our high-performing teams. + For Customers: In addition to being Massachusetts’ #1 home and auto insurer, we provide unmatched peace of mind to our customers across the U.S. + For the Community: Our culture of care extends to impactful community engagement and environmental initiatives locally and globally. This is who we are at MAPFRE, and we invite you to be part of a movement that cares deeply and acts boldly. Together, we make a difference. Thank you for considering MAPFRE Insurance as part of your career journey. We're proud to be rated "A" (Excellent) by A.M. Best Company. We offer property and casualty insurance, working with over 3,000 independent agents and brokers in 11 states. If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at talentacquisition@mapfreusa.com . _We are proud to be an equal opportunity employer._ **Nearest Major Market:** Worcester **Job Segment:** Call Center Manager, Call Center Supervisor, Recruiting, Administrative Assistant, Call Center, Customer Service, Human Resources, Administrative Apply now »