Primary City/State:

Mesa, Arizona

Department Name:

Security Special Ops Div-Corp

Work Shift:

Day

Job Category:

Facilities, Environmental Services, and Culinary

Help lead health care into the future. As one of the largest nonprofit health systems in the country, Banner Health has both the stability that comes with success and the values you can be proud to represent. If you’re looking to leverage your abilities – you belong at Banner Health!

Banner Health was recognized on Becker's Healthcare 2025 list of 150+ top places to work in healthcare. This recognition highlights our commitment to supporting team members through comprehensive benefits, opportunities for both personal and professional growth, inclusive and empowering work environments, and resources that promote a healthy work-life balance.

As a Security Dispatch Supervisor in our Command Center located in Mesa (Country Club and Brown Road), you will have direct reports that will need to be supported through coaching as well as record keeping (Timecard, Attendance, Training, etc.) and will have higher interaction with the hospital administration. This team is responsible for coordinating all emergency and non-emergency responses for all assigned sites where security personnel and/or security systems are located. You will ensure the team is supported while department operations run smoothly!

Schedule: Sunday - Thursday, 2:00pm-10:30pm

Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits. 

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY
This position is responsible for supervising the day-to-day operation of the security central dispatch function; is responsible for receiving incoming phone, radio and multiple alarm system inputs, while at the same time handling requests for service or assistance. Coordinates all emergent and non-emergent responses for all assigned sites where security personnel and/or security systems are located. Coordinates and prepares written documentation on all communications, both verbal and electronic. Prepares and assists in analyzing all monthly and quarterly management reports.

CORE FUNCTIONS
1. Keeps current on multiple alarm system computer operations and software updates. Trains staff and determines competency on changes in software programs and updates. Monitors and responds to the Central Station Computer, which receives all robbery, burglary, fire and medical alert alarms, dispatching fire, police, ambulance and security. Is responsible for adding all new account information.

2. Maintains software for system-wide access system. Maintains current software, alarm point inputs and system override procedures.

3. Oversees dispatch of emergent and non-emergent security traffic for assigned areas. Ensures monitoring of all emergency phones, including parking lot call boxes, elevators and after hours telephones in all assigned locations. Oversees monitoring of security cameras in assigned locations.

4. Organizes, directs, staffs, coordinates and schedules the work activities of department; maintains current education and training records of staff; assists with writing department policies and procedures, especially those dealing with the dispatching function and communication. Follows instructions and safety procedures to help ensure that a safe environment is maintained.

5. Assists and oversees the orienting of all new full time and temporary staff, ensuring competencies are met; assists with the initial investigation into employee performance issues and works with the department manager to implement positive solutions. Completes and documents performance evaluations for staff; works with staff on action plans to improve work performance. Acts as a role model, mentor and leader.
 

6. Proficient in ability to assess and prioritize emergency situations as they arise and coordinate requested resources to handle any situation. Mentors and directs others towards independence in making decisions based on severity of situation. Internal customers include all employees, patients and family, physicians. External customers include campus visitors, vendors and law enforcement agency representatives.
 

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

One year of successful supervisory or lead experience is required. Two years previous dispatching experience with an excellent working knowledge of radio communication equipment. Must have the ability to exercise good independent judgment and successfully function and prioritize tasks during emergency situations. Effective human relation skills are required for interfacing with all levels of staff, clients, physicians and other professional contacts. Must be able to work under minimal supervision, possess good self-motivational and organization skills, and compile quality statistical reports. Must be able to communicate effectively. Basic mathematical skills are required.

Excellent computer skills are required.

PREFERRED QUALIFICATIONS
 

Additional related education and/or experience preferred.

EEO Statement:

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

Privacy Policy:

Privacy Policy