This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you energized by leading high-performing teams and driving sales results? As a Supervisor, Outbound Business Telesales at Spectrum, you will guide and motivate a team of Outbound Telesales Representatives to achieve ambitious sales targets, increase customer acquisitions and enhance the Spectrum Business customer experience. Your leadership will shape team performance, process improvements and operational success within our dynamic sales environment.

How You Will Make an Impact

Develop outbound lead strategies to maximize contact rates and drive new customer acquisitions and product bundlingCoach, train and motivate Telesales Representatives, setting clear goals and ensuring ongoing development to meet and exceed individual and team sales quotasMonitor daily operations, track attendance, resolve escalations and address performance issues to maintain a productive team environmentAnalyze and leverage data, reports and operational processes to optimize department and campaign resultsSupport recruitment, selection and training to build and retain a skilled telesales workforceOversee the rollout of new products, campaigns and technologies, providing subject matter expertise and closing performance gaps as neededCollaborate with other departments to identify and implement process enhancements that support company goals

Working Conditions

Office call center environmentSeated for extended periods while using a telephone headset and computer with multiple screensExposure to moderate noise levels

What You Will Bring to Spectrum

Required Qualifications

Education

Bachelor’s degree in marketing, business, a related field or equivalent experience

Experience

2+ years of sales experience in an MSO or telecommunications industry2+ years of management experience (may be supplemented by a college degree)Experience in a business-to-business environment with customer interactionExperience with call center sales processes, dispatch, field and back-office operations

Skills

Ability to read, write, speak and understand EnglishProven ability to lead, motivate and develop a high-performing sales teamStrong knowledge of commercial internet, video, data and telephone products and servicesAdaptability to flexible schedules based on business needsProficiency in CRM software and call center technologyCapable of multitasking in a fast-paced environment

Preferred Qualifications

Skills

Familiarity with ICOMS, CSG, ATLAS, Salesforce or other call tracking software
STM530 2026-73539 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13533 Business Unit: Spectrum Business Zip Code: 28273

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.