This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Looking to lead a high-performing team dedicated to delivering seamless customer experiences and technical excellence? Join Spectrum as a National Field Support Supervisor, where you will guide and empower your team through complex technical operations, drive workflow improvements and ensure service standards are met every day. Your leadership will directly influence the efficiency and reliability of Spectrum’s National Field Support services.

How You’ll Make an Impact 

Guide and instruct National Field Support representatives on provisioning, activations, troubleshooting, repairs, technical workforce assignments, routing and quota management Establish, monitor and achieve team goals, control workflow and contribute to the effective operation of field support Monitor real-time call flow, personnel availability, service levels and critical call statistics to ensure timely completion of customer interactions Review calls for quality assurance and coach team members for improvement based on identified training, process or behavioral needs Generate management reports and handle customer complaints or escalations according to Spectrum’s policies and guidelines Hire, evaluate, coach and counsel personnel, maintaining departmental standards of professionalism and productivity Interface with other departments through written and verbal communication to maximize efficiencies and resolve operational issues  

Working Conditions 

Office environment with headset  Operation spans seven days with varying hours, requiring flexibility for weekend, early morning and night shifts 

What You’ll Bring to Spectrum 

Required Qualifications 

Education 

Associate’s degree or equivalent                                 

Skills

Possess knowledge of telecommunications products and services Advanced knowledge of National Field Support tools and systems Maintain confidentiality Adhere to local and federal regulations and company policies Communicate clearly and effectively in verbal and written formats Multi-task using multiple software programs Prioritize and organize information effectively with keen attention to detail Operate efficiently in a fast-paced, high-pressure environment to make decisions and solve problems Demonstrate good judgment and initiative to accomplish job duties Work independently 

Preferred Qualifications 

Education 

Bachelor's degree in business, mathematics, engineering, computer science or equivalent  

Experience

1 + years of supervisory or leadership experience  4 + years of dispatch or customer service experience  3 + years of workforce administration experience  4 + years of telephone service delivery experience  4 + years of switch operations or telephony operations experience  2 + years of service activation experience 
TDP400 2026-77915 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13547 Business Unit: Field Operations Zip Code: 59102

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.