This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

JOB SUMMARY

Supervise Maintenance Technicians to maximize customer satisfaction through network integrity and reliability. Oversee demand and preventative maintenance activities. Ensure adherence to company safety requirements. Responsible for the hiring, training, development, and performance evaluation of team.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience. Supervise a team of Maintenance Technicians to meet customer expectations, technical quality and safety standards, and employee productivity; may supervise contractors as business needs dictate

Actively support all efforts to optimize network performance and reliability to ensure continuous customer satisfaction

Ensure responsiveness and first-time resolution of line problem escalation work orders, while adhering to company quality and safety standards

Regularly observe and mentor employees regarding safety, quality, productivity and individual growth

Coordinate and reinforce employee training to ensure current Technical Quality Assurance (TQA) standards are met, and ensure employees are prepared as new technologies/tools are deployed

Perform practical field evaluations to verify technical competencies and safe practices; provide necessary feedback

Ensure staff has and maintains necessary company-issued tools and equipment

Monitor current procedures and tests performed to ensure compliance with FCC standards

Plan, implement and successfully complete small projects including annual FCC testing, plant relocation projects, preventative maintenance programs, emergency restoration, etc.

Facilitate cross-functional communications and cooperation with Headend Inside Plant Operations, Construction, ROC and other internal departments as needed

Effectively interface with third party vendors

Operate Company vehicle in a safe and responsible manner

Adhere to industry specific local, state, and federal regulations, as applicable

Instill knowledge of all company products and services

Maintain records and documents in accordance with company policies and procedures

Establish positive employee relations through effective communication and ongoing support

Know, understand and follow company policy

Perform other duties as requested by manager

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English Basic knowledge using software tools to support the current operations Knowledge in basic network devices and network appliances Advanced knowledge of HFC Distribution Network Moderate knowledge of IP Networks Moderate knowledge of Headend operation and Customer Premise Network Basic knowledge of Company products and services Ability to drive Company vehicle in a safe and responsible manner Ability to travel (including during inclement weather) to and from assigned territories and company facilities Ability to work outside for extended periods in any season and/or during inclement weather Ability to operate appropriate computer or test equipment associated with position (e.g. RF and Optical test equipment) Valid driver's license with satisfactory driving record within Company required standards

Required Education

Associate’s degree in electronics or related field, or equivalent work experience Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

Demonstrated leadership qualities

Preferred Related Work Experience and Number of Years

Supervisory or leadership experience - 1+

WORKING CONDITIONS

Work indoors in confined space, poorly ventilated areas such as attics during extreme heat or coldExposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutionsWork in commercial or factory type environmentsWork outdoors in all kinds of weather and at all times of the day or nightWork performed near power lines and electricityWork and travel in inclement weatherSome work may be performed in an office environmentWork performed at various heights above ground on telephone/power polesSome out of town and overnight travel as the business needs dictateOccasionally required to work overtime as the business needs dictateAbility to work weekends as the business needs dictate

TMN404 2025-65109 2025

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13554 Business Unit: Field Operations Zip Code: 33578

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.