GROW WITH US:  

Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.

 

STAY AWESOME:

Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control  -IQ+ technology — an advanced predictive algorithm that automates insulin delivery.

But we’re so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at https://www.tandemdiabetes.com/

 

WHEN & WHERE YOU’LL WORK:

This position is fully remote and open to candidates within the United States. Equipment for the role will be provided and training will occur virtually.

 

A DAY IN THE LIFE:

To drive high-converting, compliant, and efficient performance of Pump Sales Associates (PSA’s) by combining KPI ownership, hands-on coaching, cross-functional collaboration, and operational discipline, ensuring both productivity and quality in converting new patient to loyal Tandem pump users and renewing existing patients to keep them within the Tandem franchise.

Pump Sales Supervisors at Tandem are also responsible for:

Coach & Develop: Deliver hands-on coaching through call reviews, live monitoring, role-plays, and structured feedback. Use a standardized scorecard to assess skills like trust-building, needs discovery, objection handling, and closing. Lead by example with live call demos and “Listen In with Me” sessions. Drive Performance: Monitor key sales metrics (conversion rates, funnel health, daily activity, and opportunity follow-up) using tools like PowerBI, CRM, PMT, and Genesys. Track pod-level KPIs and individual performance by quartiles. Implement structured performance improvement plans (PIPs) as needed. Onboard & Ramp Reps: Partner with training to accelerate new hire success through a structured ramp process—shadowing, reverse-shadowing, milestone tracking, and daily coaching. Drive accountability toward ramp goals (Week 6: 50% of team average | Week 10: 75%). Collaborate Cross-Functionally: Liaise with field sales, insurance, distribution, and customer support teams to ensure efficient lead handoffs, issue resolution, and a smooth workflow. Act as a first responder for lead-processing issues or CRM blockers. Foster Growth: Deliver monthly training modules and targeted refreshers to address product updates, insurance trends, and evolving market needs. Empower top performers to serve as “pod champions” and peer coaches. Champion Compliance & Culture: Ensure all CRM documentation and outreach follow QA/RA, HIPAA, and internal standards. Build a culture of recognition, accountability, and continuous feedback. Model a “coaching-first” leadership mindset and use data to inform decision-making.

 

WHAT YOU’LL NEED:

Bachelor’s degree or a combination of relevant education and experience 3+ years of experience in a sales or inside sales role—ideally within healthcare, insurance, or DME 1–2 years in a Team Lead or Senior-level position (highly preferred) Proven success managing and converting a high volume of inbound leads Proficiency with CRM platforms (such as Salesforce), reporting tools (like PowerBI), and pipeline management Strong communication skills with the ability to handle objections and clearly convey value Experience coaching, mentoring, or supporting peers in a sales setting Working knowledge of healthcare compliance standards, including HIPAA and QA/RA requirements

 

EXTRA AWESOME:

A strong, performance-driven mindset with a passion for metrics Excellent at prioritizing tasks and staying organized in a fast-moving environment Collaborative communicator who works well across teams and functions Eager to learn, grow, and help others do the same through coaching and feedback Flexible and solution-oriented when facing challenges or change

 

WHY YOU’LL LOVE WORKING HERE:

At Tandem, we believe joy fuels excellence. That's why we've built a workplace that celebrates your achievements and supports your well-being. Our team thrives on pushing boundaries and fostering growth, all while maintaining a spirit of fun and camaraderie.  This is just one of the ways we stay awesome! Explore the benefits and reasons to love Tandem at https://www.tandemdiabetes.com/careers.

 

BE YOU, WITH US!

We embrace the value that every single one of us brings to the table.  But sometimes we forget that when we don’t meet 100% of a job description’s criteria – maybe you’re feeling that way right now? We encourage you to apply anyway.  Because we want you to be you, with us. 

Tandem is firmly committed to being an equal opportunity employer and does not discriminate on the basis of age, disability, sex, race, religion or belief, gender identity or expression, marriage/civil partnership, pregnancy/maternity, or sexual orientation.  We are an inclusive organization, and we welcome applications from a wide range of candidates.  Selection for roles will be based on individual merit alone. 

 

COMPENSATION & BENEFITS:

The starting base pay range for this position is $58,000.00 - $72,400.00 annually plus incentive compensation (commission-based compensation is based on the achievement of goals).  Base pay will vary based on job-related knowledge, skills, experience and  may also fluctuate depending on candidate’s location and the overall job market. In addition to base pay, Tandem offers a competitive compensation package that includes bonus and a robust benefits package. 

Tandem offers health care benefits such as medical, dental, vision available your first day, as well as health savings accounts and flexible saving accounts.  You’ll also receive 11 paid holidays per year, a minimum of 20 days of paid time off (with accrual starting on day 1) and you will have access to a 401k plan with company match as well as an Employee Stock Purchase plan.  Learn more about Tandem’s benefits here!

 

YOU SHOULD KNOW: 

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local Fair Chance laws and regulations. A conditional offer of employment from Tandem is contingent upon successful completion of a pre-employment screening process comprised of a drug test (excluding marijuana) and background check, which includes a review of criminal history information.

Tandem has good cause to conduct a review of criminal history for this position as this position will have access to customer’s protected health information and regular contact with customers. This review is required to ensure that individuals in such roles uphold high standards of trust and integrity so as to protect the interests of our customers, employees, and stakeholders.

 

REFERRALS:

We love a good referral! If you know someone who would be a great fit for this position, please share!

 

SPONSORSHIP:  

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

 

APPLICATION DEADLINE:

The position will be posted until a final candidate is selected for the requisition or the requisition has a sufficient number of applications.

Make a move that matters. Join Tandem Diabetes Care, where we're turning challenges into triumphs every day and where your talents will help shape a healthier, happier tomorrow.

 

 

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