GROW WITH US:  

Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.

 

STAY AWESOME:

Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control  -IQ+ technology — an advanced predictive algorithm that automates insulin delivery.

But we’re so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at https://www.tandemdiabetes.com/

 

WHEN & WHERE YOU’LL WORK:

This role offers a hybrid work model, blending in-office collaboration with remote flexibility. To support a strong start, the position will require on-site presence five days a week during the initial training and onboarding period.

After this ramp-up phase, team members may transition to a more flexible in-office/remote schedule, based on role readiness, performance, and business needs.

 

A DAY IN THE LIFE:

Responsible for the overall operations of the Pump Therapy Sales team. Supports a strong partnership between the internal Customer Sales Support teams and the outside sales teams.  Collaborates with the marketing and field sales teams to convert referrals to opportunities. Analyzes operational processes and training in order to identify opportunities for service delivery improvements; implements identified improvements.

 

Supervisor, Inbound Pump Sales  at Tandem are also responsible for:

 Leading and supporting CSS Pod Leads in qualifying referrals, verifying insurance, and coordinating product shipments.  Overseeing hiring, onboarding, training, and performance management of the CSS team, including setting clear performance objectives.  Mentoring team members and driving engagement through recognition and development programs.  Monitoring performance metrics, work queues, and phone activity to ensure service levels, productivity, and customer service excellence.  Implementing process improvements based on trends and insights from monthly metrics and reporting tools.  Ensuring all team members are fully trained and compliant with HIPAA, company policies, and applicable legal/regulatory standards.  Partnering with Sales and Marketing to drive lead conversion, resolve territory-level issues, and support campaigns.  Maintaining and updating SOPs, call scripts, and documentation related to order processing and insurance functions.  Managing CRM workflows by uploading and assigning web leads, and ensuring accurate case routing and documentation.  Collaborating with leadership on short-term planning, including staffing, training, systems, and departmental support.

 

WHAT YOU’LL NEED:

Bachelor Degree in medical technology, biological science, bioengineering or related field or equivalent combination of education and applicable job experience. 3+ years of medical device, insurance reimbursement or related industry experience. 1-2 years previous experience as a Team Lead or Senior level role is highly desired Experience working in a HIPAA regulated environment. Experience with Customer Service reporting systems, including CRM software.

 

EXTRA AWESOME:

 Familiar with the medical device industry, DME insurance practices, and ideally diabetes disease management.  Skilled in coaching, training, and resolving employee issues with a focus on performance and team development.  Experienced in managing escalated customer calls with strong call-handling and problem-solving skills.  Adept at building effective cross-functional relationships with internal teams and field sales partners.  Comfortable leading through change and driving process improvements to boost team and business performance.  Clear and confident communicator with experience presenting technical information and aligning cross-functional teams.  Strong at prioritizing, organizing team resources, and delivering results toward shared goals.  Technically proficient in Microsoft Office, ERP, and CRM systems, with strong system navigation skills.

 

WHY YOU’LL LOVE WORKING HERE:

At Tandem, we believe joy fuels excellence. That's why we've built a workplace that celebrates your achievements and supports your well-being. Our team thrives on pushing boundaries and fostering growth, all while maintaining a spirit of fun and camaraderie.  This is just one of the ways we stay awesome! Explore the benefits and reasons to love Tandem at https://www.tandemdiabetes.com/careers.

 

BE YOU, WITH US!

We embrace the value that every single one of us brings to the table.  But sometimes we forget that when we don’t meet 100% of a job description’s criteria – maybe you’re feeling that way right now? We encourage you to apply anyway.  Because we want you to be you, with us. 

Tandem is firmly committed to being an equal opportunity employer and does not discriminate on the basis of age, disability, sex, race, religion or belief, gender identity or expression, marriage/civil partnership, pregnancy/maternity, or sexual orientation.  We are an inclusive organization, and we welcome applications from a wide range of candidates.  Selection for roles will be based on individual merit alone. 

 

COMPENSATION & BENEFITS:

The starting base pay range for this position is $$63,000.00  - $79,600.00  annually plus incentive compensation (commission-based compensation is based on the achievement of goals).  Base pay will vary based on job-related knowledge, skills, experience and  may also fluctuate depending on candidate’s location and the overall job market. In addition to base pay, Tandem offers a competitive compensation package that includes bonus and a robust benefits package. 

Tandem offers health care benefits such as medical, dental, vision available your first day, as well as health savings accounts and flexible saving accounts.  You’ll also receive 11 paid holidays per year, a minimum of 20 days of paid time off (with accrual starting on day 1) and you will have access to a 401k plan with company match as well as an Employee Stock Purchase plan.  Learn more about Tandem’s benefits here!

 

YOU SHOULD KNOW: 

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local Fair Chance laws and regulations. A conditional offer of employment from Tandem is contingent upon successful completion of a pre-employment screening process comprised of a drug test (excluding marijuana) and background check, which includes a review of criminal history information.

Tandem has good cause to conduct a review of criminal history for this position as this position will have access to customer’s protected health information and regular contact with customers. This review is required to ensure that individuals in such roles uphold high standards of trust and integrity so as to protect the interests of our customers, employees, and stakeholders.

 

REFERRALS:

We love a good referral! If you know someone who would be a great fit for this position, please share!

 

SPONSORSHIP:  

 Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

 

APPLICATION DEADLINE:

The position will be posted until a final candidate is selected for the requisition or the requisition has a sufficient number of applications.

Make a move that matters. Join Tandem Diabetes Care, where we're turning challenges into triumphs every day and where your talents will help shape a healthier, happier tomorrow.

 

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