At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Description: 

The Global Sales Process Compliance is responsible for overseeing the day-to-day operations of a team of Booking Verification Experts and/or Specialists to ensure timely, accurate, and policy-compliant processing of sales opportunities through to revenue recognition. Reporting to the Senior Manager, Global Policies & Compliance, the Supervisor plays a hands-on role in coordinating team execution, guiding policy adherence, and resolving operational issues within the scope of the booking verification function.

This role supports the organization’s broader efforts to uphold global sales policy compliance, contribute to process documentation, and enable a smooth and efficient deal flow. The Supervisor partners closely with sales support teams, sales operations, finance, and other internal groups to troubleshoot issues, maintain service levels, and provide exceptional internal customer support.

Key Responsibilities:

Team Oversight & Execution Support:

Supervise a team of highly skilled Booking Verification professionals, ensuring the accurate and timely validation of deals in alignment with global policies

Monitor daily workflows, assign tasks, and ensure equitable workload distribution to meet SLA expectations.

Provide coaching and issue resolution support to team members, serving as the first line of escalation.

Conduct regular check-ins and support team performance development in alignment with department goals.

Policy & Process Adherence:

Act as a liaison between the Booking Verification team and internal business partners (e.g., Sales, Finance, Customer Care, Legal) to resolve issues and ensure deal progression.

Provide timely status updates on open opportunities, delays, or escalations to cross-functional teams and leadership.

Escalate unresolved or complex compliance issues to the Senior Manager or appropriate stakeholders.

Process Optimization & Problem Solving:

Proactively identify and address bottlenecks, inconsistencies, and opportunities for process improvement within the team's scope to enhance overall efficiency.

Resolve complex conflicts and problems independently, leveraging advanced critical thinking skills to guide the team through challenging situations.

Drive and support automation or improvement initiatives to streamline sales and operational processes, aiming to minimize manual checks and increase accuracy.

Process Support & Continuous Improvement:

Participate in departmental efforts to improve booking processes by identifying recurring issues or opportunities for increased efficiency.

Support documentation of standard operating procedures and assist with the upkeep of the process repository.

Provide feedback to the Senior Manager on potential improvements to tools, automation, or verification workflows.

Stakeholder Communication & Collaboration:

Keep internal customers informed with regular updates on open opportunities, acting as a primary point of contact for escalations and proactive recommendations.

Collaborate effectively with cross-functional teams, including Sales, Finance, Legal, and other support teams, to resolve issues and ensure seamless deal progression.

Qualifications:

Language Proficiency: Fluency in English required; other languages a plus.

Must have excellent verbal and written communication skills.

Education/Experience: Bachelor’s Degree preferred, or equivalent work experience in a sales operations, finance operations, or order processing environment. 

3–5 years of relevant experience, with at least 1–2 years in a lead or supervisory role preferred. 

Team Leadership: Proven ability to coach and support team members to meet operational goals.

Analytical & Critical Thinking: Exceptional analytical and problem-solving skills with the ability to recognize and identify process breakdowns or non-standard situations, providing insights, feedback, and solutions.

Detail Orientation & Judgment: High attention to detail and ability to enforce policy compliance while balancing customer responsiveness.

Communication & Interpersonal Skills: Proficiency in both written and oral communication. A positive team player and effective communicator; capable of working with various stakeholders and cross-functional organizations.

Technical Skills: Working knowledge of CRM systems (e.g., Salesforce), and proficiency with productivity software such as Microsoft Excel, Gsuite. Familiarity with deal workflow tools is a plus.

Global Acumen: Prior experience collaborating across multiple teams and working across multiple time zones, with an understanding of multi-country/global sales processes.

Discover what awaits you:

Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.

Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.

Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.

Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.

Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)

Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).

Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.

Valuing Every Contribution: Join a workplace that actively encourages and supports all talents and recognizes each individual's unique impact.

Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce and leaving an enduring legacy for future generations.