Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

We are seeking a highly organized Team Leader to manage our software solutions RFP team who are part of our Global RFP Management team. You will be responsible for guiding and motivating the team to achieve goals by setting objectives, delegating tasks, overseeing progress and providing feedback to team members.

Key duties include fostering a collaborative working environment, ensuring effective communication, resolving issues and serving as a liaison between team members and upper management. Essential Skills for this role are strong communication skills, motivation, delegation, Problem-solving and emotional intelligence.

Key Responsibilities

Support the Proposal and Snr Proposal Managers with managing the RFP intake, escalations and prioritization with Sales Leads 

Goal setting and strategic planning:
Set clear team and individual goals, and develop strategies to meet organizational objectives. 

Task delegation and project management:
Assign tasks, set deadlines, and oversee the workflow to ensure projects are completed efficiently. 

Performance management:
Monitor team performance, conduct evaluations, provide constructive feedback, and offer coaching and development opportunities to team members. 

Communication and liaison:
Facilitate clear communication within the team and act as a point of contact between the team and senior management, conveying goals and progress. 

Motivation and environment:
Create and maintain a positive, motivating, and collaborative work environment where team members feel supported. 

Problem-solving:
Address challenges, mediate conflicts, and provide solutions to ensure smooth operations. 

Compliance:
Ensure the team adheres to company policies and procedures. 

Essential Skills

Leadership and Management: Ability to guide, support, and inspire a team to achieve common goals. 

Communication: Excellent verbal and written communication skills for clear instruction and active listening. 

Motivation and Interpersonal Skills: Ability to motivate team members and foster a positive team dynamic. 

Problem-Solving: Strong analytical and critical thinking skills to resolve issues. 

Delegation: Skill in assigning tasks effectively based on team member strengths. 

Adaptability: Ability to adjust to changing priorities and team needs. 

Empathy: Understanding and responding to the needs and feelings of team members. 

Qualifications

Experience: 2–4+ years in proposal administration, RFP coordination, project management, or related roles within software, fintech, or SaaS industries.

Experience with proposal automation platforms such as Responsive®, in addition to tools such as Microsoft Office/SharePoint, Google Workspace. 

Exceptional organizational and project management skills.

Strong attention to detail with ability to juggle multiple deadlines.

Excellent written and verbal communication.

Comfortable coordinating across departments and managing routine workflows.

Exposure to higher education, payments, or SaaS-based solutions is a plus. 

APMP Foundation certification or other proposal management training is a plus.

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Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.