**Purpose:** Responsible for the training, supervision, and performance of food service associates to maintain food safety, food quality, and customer satisfaction in the varied Food and Nutrition operations. **Responsibilities:** + Provide for direct supervision of hourly associates and their adherence to all UPMC policies and procedures and department standards and guidelines. + Conduct the orientation, training and coaching of new team members. Ensure routine competency checks are completed for all associates with appropriate follow-through. + Coach and discipline associates as appropriate and in accordance with Human Resource policies and procedures. + Contribute to the relevant and timely performance feedback to associates through the performance review process. + Schedule personnel to meet operational needs and in accordance with volume and budgetary guidelines. + Maintain inventory levels to ensure they are adequate to meet the needs of the operation. Oversee security of inventory and cash revenues. + Conduct and document service recovery on all customer complaints as per operational guidelines. + Monitor all aspects of the department's food safety program routinely and take immediate and appropriate action to identified hazards. Monitor all aspects of the operation's sanitation program on a daily basis to ensure inspection readiness at all times. + Supervise services according to department standards and complete quality control and quality assurance checks to ensure compliance with regulatory agencies. + Monitor food quantity and quality to ensure appropriate product is available for meal service according to menu and special requests. + HS Diploma/GED required. + 3 years relevant experience required. + 1-year relevant leadership experience required. **Licensure, Certifications, and Clearances:** Safe Serve Certified or must be completed within 6 months of hire + ANAB - National Accreditation Board OR SERV Safe Certified **UPMC is an Equal Opportunity Employer/Disability/Veteran**