This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Looking to lead a team that delivers exceptional technical service from the node to the home? As a Field Service Supervisor at Spectrum, you’ll ensure installations and service meet high technical standards while supporting employee growth and safety. Maximize customer satisfaction through quality craftsmanship and operational excellence, directly impacting the reliability and performance of Spectrum’s customer network.

How You’ll Make an Impact

Oversee installation and service operations to ensure first-time resolution and adherence to Spectrum’s quality and safety standardsConduct quality control checks and field safety observations, resolving escalated customer issues and proactively preventing future escalationsProvide direction and quality assurance support to your team regarding new and existing technologiesMentor and regularly observe your team to reinforce safety, productivity and technical skills, offering ongoing feedback and supportCoordinate and reinforce employee training to meet technical quality assurance standardsFacilitate cross-functional communication and cooperation with internal departments and service partnersMaintain accurate records and documentation

Working Conditions

Work indoors, outdoors and at heights in varying weather, including confined spaces and commercial environmentsExposure to environmental elements such as dust, dirt, noise and cleaning solutionsTravel, overtime, weekends and second shifts may be required as business needs dictate

What You’ll Bring to Spectrum

Required Qualifications

Education

Associate degree in electronics or equivalentIndustry and vendor certifications and training such as NCTI, SCTE, BCT/E

Experience

5+ years of field technician work experienceSupervisory experience in a technical environment or equivalentExperience with complex cabling jobs including interior and exterior installation of Cat5 and Cat6Experience with programming and installing routers, internet gateway services, layer 2/3 ethernet switches and wireless access points in commercial environments

Skills

Advanced understanding of the TCP/IP stack and abstraction layersAdvanced knowledge of network designs, architectures and topologiesAbility to use hand toolsCapable of walking on all types of terrain and in all weather while carrying tools and equipment including ladders and tool beltsAbility to carry, climb and operate extension ladders up to 32 feet and 90 poundsAccurate measurement and application to job tasksAbility to differentiate between wire sizes and colorsWork with small components and wires in tight spacesAbility to stand for long periodsProficient in personal computer and Microsoft Office applicationsAbility to operate relevant test equipment and handheld communication devicesBasic software proficiency supporting field operationsKnowledge of network devices and appliances

Other

Valid driver’s license with a satisfactory driving record per Spectrum requirements

Preferred Qualifications

Skills

Demonstrated leadership abilityKnowledge of residential and commercial facility construction design and layoutBasic knowledge of Spectrum products and services
TOP404 2026-76991 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13554 Business Unit: Field Operations Zip Code: 33578

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.