APPLY NOW EMAIL JOB Full Time Erie, Pennsylvania Date posted 12/08/2025 Business unit: Field Operations Areas of interest: Field Operations Requisition Number: 2025-65450 TCB401 Field Operations This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you thrive in environments where operational excellence and team development drive customer satisfaction? As a Field Services Supervisor at Spectrum, you will oversee installation and service operations from the node to the home, ensuring every aspect meets our technical standards and safety protocols. Lead a team dedicated to delivering superior craftsmanship and performance, making a measurable difference in the experience our customers receive.

How You’ll Make an Impact

Supervise installation and service operations to meet customer and technical standardsCoordinate training, mentor team members, and conduct performance evaluations to drive productivity and safetyConduct quality control checks and field safety observations to ensure compliance with Spectrum standardsResolve and proactively prevent escalated customer issues through effective problem-solvingFacilitate communication and cooperation with internal teams and service partners to support operational excellenceEnsure team members maintain necessary company-issued tools and equipmentMaintain records and documentation according to Spectrum’s policies

Working Conditions

Work indoors in confined spaces and poorly ventilated areas, including attics during extreme temperaturesExposure to dust, noise, insects, pets and cleaning solutionsPerform duties in commercial, factory and outdoor environments, sometimes near power lines and electricityTravel in inclement weather and work at various heights above ground on telephone and power polesSome out-of-town and overnight travel required based on business needsOccasional overtime, weekend or second shift work as neededSome tasks performed in an office setting

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

Education:

Associates degree in electronics or related field, or equivalent work experienceIndustry and vendor specific certifications and training, such as NCTI, SCTE, BCT/E

Experience:

5+ years of field technician work experienceSupervisory experience in a technical environment or equivalent work experienceExperience with complex cabling jobs, including installation of Cat5/Cat6 cablingExperience programming and installing routers, Internet gateway services, Layer2/3 Ethernet switches, and wireless access points in commercial environments

Skills:

Ability to read, write, speak, and understand EnglishEffective communication skills with employees, customers, and suppliersAdvanced understanding of TCP/IP stack and network designAbility to use software tools, computer applications, and test equipmentKnowledge of basic network devices and appliancesAbility to safely use weight-bearing equipmentValid driver’s license with satisfactory driving record

Preferred Qualifications

Education:

Experience:

1+ year(s) of supervisory or leadership experience

Skills:

Ability to manage customer interactions, resolutions and demonstrate leadership qualities and motivate othersAbility to handle multiple projects and tasks, prioritize and organize effectivelyModerate knowledge of residential and commercial facility construction design and layoutBasic knowledge of Spectrum’s products and services
#LI-MW3
TCB401 2025-65450 2025

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
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