This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you driven to lead teams while delivering reliable HR support across the organization? Spectrum is seeking a Supervisor, Employee Services Center to oversee ADA accommodations and guide accommodation coordinators in their daily workflow. In this pivotal role, you will monitor service responsiveness and quality, ensuring Spectrum’s policies are upheld and team goals are achieved. Your leadership will strengthen our HR operations and enhance the service experience for employees and partners company wide.

How You’ll Make an Impact

Provide direct supervision and Tier 2 support to Accommodation CoordinatorsOversee lower and mid-tier claims as well as escalated matters within those cases while performing end-to-end case management through implementation, tracking of accommodation transitions, and follow-up within the accommodations toolResponsible for escalation of issues in a timely manner to ensure an effective end user experience while remaining engaged in resolving the issueProvide ongoing and back up support for assigned functional Human Resources work team and possesses HR knowledge so that they can cross train coordinators as neededMaintain and apply knowledge of onboarding and HR programs, policies, benefit plans to quickly resolve customer issues or concernsEngage key partners as needed, including HR Business Partners, Health Care Providers, Vendor Partners, Employment Law, Compliance and Accessibility teamsExamine medical information to determine if the employee meets the requirements under federal ADA, state, and/or Spectrum requirements for a qualifying conditionEnsure metrics are in place to govern all areas of responsibility, conduct ongoing reporting of compliance performance, analyze reports on behalf of end user, identify issues and recommend changes based on those metricsProvide excellent customer responsiveness to all communications received from Human Resources, HR Center of Excellence (COE) staff and employeesEstablish good working relationships with staff, ESC leaders, HR business partners, hiring managers, benefits, recruiting, security, legal and/or vendors to meet service level agreements and ensure complianceEnsure timely and accurate decisions on the disposition of pending accommodation requests by investigating discrepancies, following up with employees, HR and/or legal to resolve pending mattersAchieve and maintain expertise to navigate and accurately record information with several business systems/applications to ensure the highest level of data integrity and confidentiality, including HR data (PeopleSoft), leaves time tracking (Kronos), case management tracking (HR Helpdesk), query and reporting tools (PeopleSoft and Excel) and third-party vendor systems supportProvide first level performance feedback to accommodation coordinators and to management on an on-going basisIdentify employee performance issues and work with the Employee Services Center Manager to design, implement and administer performance improvement plans if neededAssist with training or new hires and participate on interviews of new team members. Oversee scheduling needs for the teamEnsure required documentation is updated and maintained

Working Conditions

Office environment with minimal (0-15%) travel

What You’ll Bring to Spectrum

Required Qualifications

Education

Bachelor's degree in Business Administration, Human Resources or related field or equivalent training, education and experience

Experience

5+ years of Proven Human Resources experience preferably in an HR Shared Services/operations center environment

Skills

Ability to read, write, speak and understand EnglishAbility to work a flexible scheduleAbility to problem solve in a high-volume production-oriented environmentProficient in Microsoft Office programs including Outlook, Excel and WordHigh level of analytical and process skills, problem resolution skillsClear and effective verbal and written communication skillsAbility to maintain confidentialityMust have functional knowledge of PeopleSoft, version 9.1 preferredIn depth knowledge of FMLA, STD and all other leave processingPrior experience supervising people and/or third-party vendorsProject management experience preferred

Preferred Qualifications

Education

PHR certification or continuous improvement experience preferred

Experience

1+ years of supervisory or leadership experience

#LI-LYR

HES400 2025-65082 2025

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
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Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.