Be a part of a revolutionary change! 

 

At Philip Morris International (PMI), we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future. 

 

With huge change, comes huge opportunity. So, if you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Our success depends on people who are committed to our purpose and have an appetite for progress.  

 

This position sits with our Swedish Match affiliate.

 

The Supervisor, Customer Service Reporting and Compliance is responsible for overseeing a variety of administrative and compliance-related tasks to support the Customer Service department. This role is essential for streamlining processes in response to business growth and expanding product lines. The supervisor ensures the effective implementation and monitoring of internal controls (including Sarbanes Oxley compliance), coordinates compliance activities, and supports both internal and external audits. Additionally, this position plays a key role in risk assessment, process improvement, and maintaining up-to-date compliance documentation, while fostering a culture of accountability and continuous improvement within the team. The supervisor collaborates closely with internal stakeholders and external partners to ensure all compliance requirements are met and customer service standards are upheld.

 

 

Your ‘day to day’:

 

 

Perform Sanctions Screenings to validate customer ownership and management meets standardsCoordinate and support the implementation of SOX internal controls over financial reporting, ensuring all   required documentation is maintained and up to date.Assist in the planning and execution of SOX testing activities, including gathering evidence, preparing documentation, and supporting internal and external auditors during walkthroughs and audits.Monitor and track the status of SOX controls, following up on remediation plans and ensuring timely resolution of identified deficiencies or control gaps.Maintain up-to-date knowledge of SOX regulations and internal policies, communicate changes and provide guidance to relevant stakeholders.Participate in risk assessments and process reviews to identify areas for improvement and recommend enhancements to internal controls.Provide training and awareness to business process owners and staff regarding compliance requirements and best practices.Liaise with external auditors and internal control teams to facilitate the audit process and ensure all compliance requests are addressed promptly.Document and report on the effectiveness of internal controls, preparing summary reports and supporting management in compliance decision-making.Collect and report on customer satisfaction for ISO9000Conduct regular risk assessments to identify areas of potential non-compliance and emerging risks.Monitor ongoing compliance with internal controls and policies, using data analytics and management reporting to track trends and flag issues.

 

Who we’re looking for:

 

Bachelor’s Degree in Business or related fieldPrior office experience required; experience in compliance, audit, or a regulatory environment is desirableStrong computer skills. Experience in DYNFO and SAP a plus.Excellent written and verbal communication skills.Exceptional organizational skills and attention to detail.Ability to interpret and apply regulations, policies, and proceduresLegally authorized to work in the U.S. without sponsorship now or in the future

 

 

Annual Base Salary Range: $88,000 - $110,000

 

What we offer  

We offer a competitive base salary, annual bonus (applicable based on level of position), great medical, dental and vision coverage, 401k with a generous company match, incredible wellness benefits, commuter benefits, pet insurance, generous PTO, and much more!  We have implemented Smart Work, a hybrid model of working that promotes flexibility in the workplace. Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.Be part of an inclusive, diverse culture where everyone’s contribution is respected; Collaborate with some of the world’s best people and feel like you belong.Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.Take pride in delivering our promise to society: To improve the lives of millions of smokers.

 

PMI is an Equal Opportunity Employer. 

 

PMI is headquartered in Stamford, Conn., and its U.S. affiliates have more than 2,300 employees.  

 

PMI has been an entirely separate company from Altria and Philip Morris USA since 2008. PMI’s affiliates first entered the U.S. market following the company’s acquisition of Swedish Match in late 2022. 

 

Philip Morris International and its U.S. affiliates are working to deliver a smoke-free future. Since 2008, PMI has invested $12.5 billion globally to develop, scientifically substantiate and commercialize innovative smoke-free products for adults who would otherwise continue to smoke with the goal of transitioning legal-age consumers who smoke to better alternatives. In 2022, PMI acquired Swedish Match – a leader in oral nicotine delivery – creating a global smoke-free champion led by the IQOS and ZYN brands. The U.S. Food and Drug Administration has authorized versions of PMI’s IQOS electronically heated tobacco devices and Swedish Match’s General snus as Modified Risk Tobacco Products and renewal applications for these products are presently pending before the FDA. For more information, please visit www.pmi.com/us and www.pmiscience.com.

 

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