**_What Customer Service Operations contributes to Cardinal Health_** **Customer Service Operations is responsible/a catalyst for providing proactive solutions, inquiry research/resolution, and root cause analysis. Acting as liaisons for both internal and external customers, Customer Service Operations enhances the customer experience by leveraging inbound and outbound channels.** **_Qualifications for internal applicants:_** **Bachelors degree or equivalent work experience** **Strong leadership skills** **Preferably with inbound customer service experience.** **Last annual performance rating of at least 3** **.** **No record of disciplinary action for the last year.** **No Performance Improvement Plan (PIP) in the previous 12 months.** **Classified as high potential talent and perceived as future leader.** **Open to current M1s, P2s and P3 level with POC experience.** **_What is expected of you and others at this level_** **Coordinates and supervises the daily activities of operations, or business support staff** **Administers and executes policies and procedures** **Ensures employees operate within guidelines** **Decisions have a direct impact on work unit operations and customers** **Frequently interacts with subordinates, customers and peer groups at various management levels** **Interactions normally involve information exchange and basic problem resolution** _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)