This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you thrive in fast-paced environments and enjoy empowering teams to deliver outstanding customer service? As a Customer Service Supervisor at Spectrum Business, you’ll guide call center representatives to exceed performance standards while ensuring every customer interaction reflects Spectrum Business’s commitment to quality. Your leadership will directly elevate the experience for both customers and staff, driving meaningful results for Spectrum Business.

How You’ll Make an Impact

Lead and coach a team of call center representatives to achieve key performance measures and exceptional customer serviceMonitor and assess individual and team performance, providing actionable feedback and ensuring quality standards are metAssist representatives with complex or escalated customer issues, ensuring prompt and effective resolutionMaintain departmental standards by regularly reviewing calls and performance metrics, offering guidance and targeted coachingEstablish and nurture relationships across departments to align on business initiatives and drive collaborationDevelop team members through ongoing coaching and on-the-job training, fostering professional growthManage personnel issues such as performance reviews, counseling and disciplinary actions in alignment with company policiesAccurately oversee Kronos payroll system updates for your team and perform additional duties as assigned by management

Working Conditions

Call center environment

What You’ll Bring to Spectrum Business

Required Qualifications

Education

High School diploma with some college coursework in business or related field or equivalent experience

Experience

5-7+ years of customer service or call center experience

Skills

Ability to read, write, speak and understand EnglishAbility to hire, evaluate, coach and counsel direct reports in performanceDemonstrates honesty and integrityStrong verbal and written communication skillsEffective prioritization and organizationAbility to supervise and motivate teamsProficient use of personal computer and software applications including word processing, spreadsheets and billing systemsProject management capabilityIn-depth knowledge of customer relations functions and tasksFamiliarity with Spectrum Business products and servicesUnderstanding of general accounting and billing proceduresPatience, flexibility, dependability and excellent attendanceExperience with customer relations, communication and sales skills

Preferred Qualifications

Experience

3+ years of supervisory or leadership experience, preferably overseeing a team of 10 or more people
CCS450 2026-75536 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13536 Business Unit: Spectrum Business Zip Code: 40223

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.