Job description / Role Job Type
Full Time Job Location
Egypt Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
General Management Company Industry
Telecoms About the role

Purpose of the job

In charge of coaching and managing a key government sales team, through monitoring statistics, activities, and KPIs to achieve the organization's strategic objectives.

Duties and responsibilities

Function management

Prepare with the key government account managers short and long term plans for existing and new accounts. Set objectives and targets to the key government sales team to achieve the channel/Mobinil qualitative and quantitative objectives. Communicate with marketing team to ensure submitting profitable business offers. Communicate with solutions team to ensure meeting the customers' needs and latest business solutions. Communicate with retention team to ensure the proper retention of the existing accounts. Communicate with credit team to ensure support collection efforts within SLA. Achieve forecasted sales by following (and, if necessary, adjusting) your written plan of action. Monitor each account manager daily performance and compare it with that month's objective. Understand departmental financial data to determine what is happening in your team. Review financial data that affects your team's profit centers. Offer them the coaching, counseling, advice, support, motivation, or information they need in order to help them meet their sales objectives. Regularly meet with the government key accounts to ensure delivering the best level of service. Participate and support his/her team in their negotiations, offers preparations, and deals closing. Ensure proper reporting of his/her team/channel activities. Manage daily workflow. Control and follow up on channels team portfolios progress/changes. Ensure proper implementation of Mobinil strategy. Review/monitor the stock status weekly with each account manager. Request forecasted stock for short and long term sales deals to be ready for delivery. Ensure that the sales and operations functions smoothly and have the ability to resolve any conflicts. Constructively handle (or supervise the handling of) all customer complaints related to your team. Also review the customer feedback for trends that indicate where additional assistance might be needed. Distribute and plan the allocated retention and acquisition budgets and monitor the flow. Detailed analysis for each report to support the planning and the strategy for each account manager/customer. Organize/distribute the tasks and workflow on the team to ensure efficiency and time management. Prepare reports and regular feedback to head of government channel. Present the monthly objectives and plans to head office government channel. Consult with head office government channel regarding short and long term resources needed. Report any major market trends or attacks immediately to head office government channel and agree with him/her on actions needed.

Job specification

Education

University graduate MBA is a plus

Experience

Minimum 4-5 years experience Multinational exposure is a plus Experience in high level commercial negotiations

Skills and abilities

Very good English both spoken and written Very good computer skills Strong business sense in managing corporate key accounts Strong people management skills High level of presentation skills Very good planning and analytical skills About the Company

Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.

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