This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you have a passion for leading technical teams and ensuring seamless network operations? At Spectrum, you’ll supervise the Community Solutions Response Center, guiding a skilled group in Managed Wi-Fi network surveillance and customer support. Your leadership will elevate operational efficiency and customer satisfaction, driving meaningful results for our business and clients.

How You’ll Make an Impact 

Guide and mentor the CSCO team by coaching, training and providing actionable feedbackOversee workflow and help achieve established goals, contributing to the effective operation of Community SolutionsEnsure adherence to Spectrum’s departmental policies, procedures and practicesCollaborate on system enhancements to improve call and truck roll avoidance, MTTD, MTTR and workforce effectivenessInterview, select and train new team members to strengthen the team’s capabilitiesAnalyze communication metrics and implement process improvements for internal and external customer supportAssess and optimize web-based tools to boost operational effectivenessEnsure all processes and procedures are implemented, understood and followed during assigned shiftsCompile and correlate reports including outage logs and trouble call reports to improve service and performanceCommunicate workflow issues and outages to other functional groups to enhance operational efficiency

Working Conditions   

Office-based roleOperate in a 24x7 Network Operations EnvironmentAfter-hours on-call responsibilities

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

Two-year degree or certificateIndustry recognized Professional Level Network Certification or equivalent work experience

Experience   

3+ years network troubleshooting in a 24x7 Operations Center3+ years NOC, Dispatch, Call Center Tier or help desk support experience2+ years wireless access point and wireless router experience1+ year managing a 24x7 Operations Center1+ year commercial Wi-Fi networks experience

Skills   

Ability to read, write, speak and understand EnglishAbility to manage a diverse employee baseOrganizational and motivational skills, prioritizing workEffective customer service skills and initiativeWork effectively across organizational boundaries to resolve issuesPositive contribution to process improvement teams and system/software implementation projectsReview, analyze and audit reports and information for accuracy and efficiencyCollect data, establish facts and draw valid conclusions to solve problemsInterpret technical instructions and reportsUnderstanding of HFC, WiFi, Fiber Optic and Converged networksProficient with Microsoft Office Suite, Instant Messaging, WebexProficient with monitoring and ticketing tools such as RemedyFamiliarity with Spectrum products and servicesAbility to write routine reports and correspondenceDistinguish and identify colors for alarm states in tools and software

Preferred Qualifications

Education

Two-year degree or certificate with emphasis in telecommunications or IT
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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13530 Business Unit: Network Technology Services Zip Code: 27560

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.