Company

Cox Automotive - USA

Job Family Group

Business Operations

Job Profile

Supervisor, Business Services

Management Level

Supervisor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Compensation includes a base salary of $49,200.00 - $73,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

The Supervisor, Business Specialist is responsible for overseeing day-to-day operations, ensuring high performance across quality metrics, client SLAs, and customer deliverables. Key duties include employee scheduling, training, customer service, and conflict resolution. The role drives continuous improvement through software testing support, layout planning, root cause analysis, recommendations, utilization forecasting, and benchmarking. Security duties cover login access and compliance enforcement. Administrative responsibilities include operational efficiency, employee and lead performance management, hiring, terminations, and temp staffing. The role also ensures timely and accurate reporting of incidents, accidents, quality metrics, and operational procedures.

What You’ll Do

Provide day-to-day oversight of operations within the facility, ensuring efficient workflow and service delivery in alignment with organizational goals.Lead, coach, train, and mentor team members to promote performance, accountability, and professional growth in alignment with business objectives.Exercise sound judgment and make data-informed business decisions to optimize workflow efficiency, maximize team productivity, and minimize operational downtime.Develop, implement, and maintain procedural controls and performance metrics to monitor service levels and drive continuous operational efficiency.Serve as the primary liaison between Dealertrack and the temporary staffing agency to coordinate onboarding, performance, and compliance of temporary personnel.Track and report employee attendance, reviewing and reconciling records for both internal staff and temporary team members.Administer scheduling, approve paid time off (PTO), and ensure accurate payroll submissions for all team members.Align staffing levels and resource allocation with daily operational demands, ensuring effective task distribution and workload coverage.Conduct interviews and manage the full-cycle hiring process for open roles, in coordination with HR and leadership.Deliver regular performance feedback, administer corrective actions when necessary, and uphold compliance with Cox Automotive policies and standards.Ensure full adherence to all corporate policies, procedures, and regulatory requirements, fostering a culture of accountability and operational excellence.Collaborate cross-functionally with peer supervisors and leadership to manage shared resources, improve workflows, and ensure coverage during absences.Actively promote a culture of safety by modeling and enforcing health and safety protocols in partnership with Safety Excellence leadership.Perform other related duties and special projects as assigned to support departmental and organizational success.

What’s In It For You 

At Cox, we reward your hard work with meaningful benefits. 

First, we offer a highly competitive compensation package, 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars! 

We value people more than technology. That means you’ll work within a culture and with a team that values your leadership, your experience, your contributions, and you – yes, you – as a person. We believe recognition is important, and Cox strives to celebrate those who help make us successful every day.  We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so. 

We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. You’ll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more. 

Who You Are 

Minimum

High School Diploma/GED and 5 years’ experience in a related field. The right candidate could also have a different combination, such as a bachelor’s degree in a related discipline and 3 years’ experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experienceStrong proficiency in Microsoft Office Suite, including Word, Excel, and PowerPointExcellent written and verbal communication skills with a personable and professional demeanorAbility to prioritize and maintain strong support for both customers and team membersProven ability to handle and maintain confidentiality of sensitive informationStrong leadership skills with experience in coaching, motivating, and collaborating with teamsAbility to mentor and develop staff for advancement within the organizationEffective communication with customers and colleagues both in person and over the phoneAdvanced problem-solving and decision-making skillsStrong organizational skills with the ability to manage multiple priorities simultaneouslySelf-motivated and capable of working independently with minimal supervisionFlexible schedule availability, including willingness to work holidays, be on call, and travel as neededDemonstrates professionalism and integrity in all aspects of work, setting a strong example for the teamQuick learner with the ability to adapt to new processes and encourage team learning and efficiencyPhysical and mental capability to perform essential job duties within required timeframes

Preferred 

Previous supervisory experience, preferably in a high-volume production and customer service environment.  Knowledge of scanning, validation, and archiving of documents preferred.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.