This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Looking for a role where your leadership skills directly shape customer loyalty and drive business growth? In this position, you will guide a team of customer solutions agents, helping them retain and upsell Spectrum Business core products. Your coaching and management strategies will empower agents to deliver exceptional service and create lasting client relationships. Join Spectrum Business and make a measurable impact on our mission to become America’s leading service provider.

How You’ll Make an Impact   

Supervise customer solutions agents to ensure consistently high standards of customer satisfaction and professionalism during every interactionCoach agents to achieve weekly and monthly retention goals through effective telephone-based save techniquesDeliver insightful, data-driven feedback to management to enhance customer experience and boost retention ratesEducate agents on business rules for retention including the use of promotions, credits and escalation proceduresGuide agents to understand compensation plans and coach behaviors that improve save yield and commission potentialManage agent compliance with call handling metrics such as productive time, schedule adherence, handle time and after-call workAnalyze performance data to recommend strategies for improving agent save outcomes

Working Conditions   

Office environment with the ability to work variable hours including weekends, holidays and split days off

What You’ll Bring to Spectrum   

Required Qualifications   

Education   

Minimum of associate’s degree in marketing, sales or related field or equivalent experience

Experience

 3-5+ years of call center experience in customer service or phone sales

Skills   

Ability to read, write, speak and understand EnglishProven knowledge of cable communications products and services including video, data and voice

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SRT410 2026-73202 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13533 Business Unit: Spectrum Business Zip Code: 28273

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.