The **Supervision Associate** is a pivotal role within our updated supervision structure, dedicated primarily to supporting the supervision of financial advisors at Manulife Wealth. This position focuses on essential non-licensed tasks that help maintain regulatory compliance and support the Tier 1 Supervision Team. Reporting directly to the National Director Field Supervision, the Supervision Associate is instrumental in ensuring that advisors adhere to regulatory requirements, thereby protecting the interests of both the firm and its clients. As a Supervision Associate, you will be responsible for executing a variety of tasks that facilitate the supervision process. Your duties will include processing updates to client information, managing approvals for various account-related activities, analysis managed account data for quarterly meetings and supporting supervision control processes. Additionally, you will assist in tracking high-level audit responses and preparing for branch visits, thereby contributing to a comprehensive compliance framework that supports the firm’s regulatory commitments. Your role requires strong organizational skills and the ability to collaborate effectively with various departments. By maintaining detailed records and supporting operational initiatives, you will enhance the efficiency and effectiveness of our compliance operations, ensuring a balance between excellent service and rigorous adherence to supervision requirements. This role works closely with licensed Supervision staff that may need to be a secondary approver of your work. **Position Responsibilities:** Advisor Supervision & Branch Reviews + Outside activity review for Supervision Manager approvals + Shared premise review sent for secondary approval by Supervision Manager + Relocation template approvals + Associate advisor delegation letters + Collect, track and report on audit response and article collections for audits + Collect pre-work and prepare reporting for Advisor Supervision Manager Branch Visits + Collection and analysis of managed account data Account /Trade Reviews + Multiple non-material account reviews, including: + Update to non-material client updates + Name and address updates, including hold-mail requests + Foreign wires + Non-qualified security + Donations + Advisor code changes + Manual account pre-reviews + Restriction requests + Banking and systematic event approvals + Transfer approvals + POS failure inquiries Field Supervision Controls + Provide reporting on effectiveness and efficiency of account and trade supervision + Manage restriction control process for outdated KYC, foreign accounts, IA code changes etc + Execute release testing Additional Accountabilities + Management of the field supervision inbox + Submission of sanction fines to commission + Reimbursement review and submission to commission Preliminary AML flag analysis + Branch Visit data collection to support this critical function Hard and soft skills + Draft job aids and policy/process documents, including Wealth Guide articles + Updating and tracking: + Compliance courses + AML training + Proofpoint completions and remediation actions + Other responsibilities as advisors join or depart the firm + Other responsibilities required to support field supervision **Qualifications and Skills:** + Professional background in the financial services industry preferably with a Canadian Investment Regulatory Organization (CIRO) Dealer + Knowledge of the FCC System is an asset + Knowledge of Portfolio Aid 360 is an asset + Microsoft tools such as power BI, sharepoint and excel is necessary + Organizational and prioritization skills to be able to work in a multitasking environment + A capacity to engage constructively and respectfully with individuals at all levels of the organization, and an ability to achieve high-quality outcomes + Highly detailed oriented + Can manage the balance between servicing and supporting advisors while ensuring we follow supervision requirements + Strong analytical and problem-solving skills and sound professional judgment + Ability to manage ambiguity + French language skills would be a bonus but not mandatory **When you join our team:** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido