Job Description

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Team Leadership: Build, coach, and inspire a high-performing Suite service team capable of delivering exceptional service 24/7 — from wellness-focused menus and breakfast trays to bespoke celebrations and personalized dining experiences. Service Excellence: Uphold Rosewood’s refined service rituals, including meticulous mise-en-place, tray presentation, and delivery protocols that embody elegance and discretion. Collaboration: Partner closely with Culinary and F&B leadership to ensure seamless menu execution, item availability, and flawless communication across departments. Guest Experience: Anticipate guest needs with intuitive service, safeguarding privacy while creating memorable touchpoints that align with Rosewood’s “Relationship Hospitality” philosophy. Operational Oversight: Manage scheduling, cost controls, ordering, and inventory to maintain efficient, commercially sound operations without compromising quality. Innovation: Drive creativity through personalized amenities, celebratory set-ups, and unique in-suite dining concepts that elevate the guest journey. Cross-Department Coordination: Ensure consistent communication with Front Office, Housekeeping, and Butler/Guest Services for smooth, synchronized service delivery.