The Success Manager is a newly created position in the Fujifilm Business Innovation Division (BID) that will oversee the experience for customers and sales staff at the Graphic Innovation Hub (GIH). Located in our North America headquarters, the GIH is a 24,000 sq/ft innovation and technology center filled with Fujifilm’s industry leading solutions for inkjet, toner, wide format and packaging print. Every day we host customers from across North America so they see, learn, and experience how Fujifilm innovations can transform their business.
As the Success Manager, you will work together with the GIH Technical Manager, the product demonstration team, marketing team, and the sales team, to plan and execute a truly exceptional experience for customers. Product demonstrations are a key part of the buying journey and sales experience for customers. Our demo center hosts more than 150 demos per year ranging from 1:1 in person tours to large scale VIP events.
Company OverviewAt FUJIFILM North America Corporation, we are many things to both consumers and business customers. We’re looking for passionate, mission-driven people to help us continue to innovate.
With five operating divisions, there’s a lot of opportunity to find your niche and make an impact. Perhaps you’ll click with our Imaging Division that provides one-time-use cameras, digital printing equipment, and instax™. Maybe you’ll get charged up about our Electronic Imaging Division that markets digital cameras, lenses, and accessories for content creators. Or, you might have your eye on our Optical Devices Division, which provides optical lenses for the broadcast, cinematography, videography, and industrial markets. You could be drawn to our Business Innovation Division—they develop office and commercial print solutions and enable digital transformation. And if you’re interested in tape, check out our Industrial Products Division—they develop data storage solutions.
We offer a collegial culture and a flexible work environment. Our headquarters is in Valhalla, New York, a quaint town just one hour north of New York City.
Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers
Responsibilities
Planning & Coordination
Manage the demo room calendar (Salesforce), appointments, notifications, confirmationsLiaison with the sales team and customers on dates, requirements and planning.Work with the travel team and sales to facilitate travel arrangements and special requestsCommunicate directly with customers to ensure a successful demo experiencePrepare and merchandise conference rooms and demonstration areas for each customer experienceLiaison with creative teams for special graphics or projectsSetup and manage team meetings, agendas, and follow up tasksEnsure all milestones and deadlines are met, information is received, and teams are preparedTrack demo requests, calendars, staffing, scripts, deadlines, pre & post meetings primarily using Salesforce
Hosting / Presenting
Welcome customers to Fujifilm and the Graphic Innovation Hub (GIH)Provide high level tours of the facility and overview of the productsSupport larger events like VIP Tours and Open HousesOn camera interviews and presentations with staff for webinars, demos, special events
Communication & Follow Up
Prepare and execute post event surveys. Analyze response data and adjust accordinglyFacilitate “what’s happening” with the digital marketing teamManage weekly and monthly reporting and metrics measuring activities and key metricsUpdate Salesforce system withStay connected with customers facilitating co-marketing and success stories
Required Skills/Education
BA or BS Degree in communications, marketing or related studyMinimum of 5 years’ relevant experienceComfortable on camera, public speaking and presenting to a groupStrong organizational and project management skillsBuilds and maintains positive working relationshipsExcellent cross-functional teamwork skills (product management, support, sales, service, and management)Ability to influence cross-functional teams without formal authorityAbility to interact effectively with all levels of staff and managementAbility to work with a high level of integrity and with minimal supervisionExcellent verbal and written communicationProficiency with Microsoft applicationsOther duties as assignedAbility to travel ~20%
Desired Skills
Previous experience as a host, success manager, or project managerExperience working in or managing a customer demonstration center, promotional events, or educational facilityProficiency with Salesforce or other CRM software
Salary and Benefits
$85,000 - $96,000 depending on experienceMedical, Dental, VisionLife Insurance401kPaid Time Off*#LI-HYBRID
EEO InformationFujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.
ADA InformationIf you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hlushrteam@fujifilm.com).
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