**Introduction** A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. **Your role and responsibilities** Serve as a Service Level Manager (SLM) supporting customers at PD ALTESS. This role provides full life cycle support, including documentation, project management, and customer relationship management. The SLM ensures customer requirements are met by coordinating with technical teams, managing project schedules, and maintaining clear communication throughout the engagement. Key Responsibilities: * Collaborate with the engineering team to deliver customer requirements. * Negotiate and prepare Service Agreements. * Develop cost estimates and track project budgets. * Create and monitor project plans for diverse customer needs. * Act as the interface between PD ALTESS and technical teams to ensure projects stay on schedule. * Enter and monitor customer requirements in the ServiceNow system. * Coordinate and participate in customer meetings, providing clear status updates and issue resolution. Preferred Skills: * Basic cybersecurity knowledge. * Strong communication and organizational skills. * Experience with project management and customer relationship management tools. **Required technical and professional expertise** * A minimum of 8 years of experience providing project management support in an IT environment. * Strong project management skills, including managing multiple projects simultaneously. * Excellent communication skills (verbal and written) and proficiency with Excel. Must live within 50 miles of Radford, VA as this job requires in person work at least 3 days per week Must hold and maintain an Active DoD Secret clearance **Preferred technical and professional experience** * Hands-on experience with ServiceNow for IT service management. * PMP certification (or equivalent project management credential) is a plus. * Familiarity with ITIL v3 processes, especially incident management, change management, and service level management. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.