Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Job Description

When you are part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Position Summary:

The Subject Matter Expert (SME) Credit & Collections will be responsible for the collection of debt on an allocated portfolio of customers with a high degree of complexity, alongside the end-to-end credit management tasks, including the calculation, approval and maintenance of credit limits for new and established customer accounts, and where required, performing regular 'order hold' review and decision making.

The role would suit a candidate with excellent rapport building ability, strong verbal and written communication skills and the ability and passion to achieve critical metrics. An SME level knowledge of both Credit and Collections processes are essential in order to grasp the complexity of the role.

Responsibilities:

Responsible for the entire credit management and collections process on complex accounts or account groups, by analyzing data, identifying delinquent accounts, and implementing strategies to minimize risk and improve collection performance.Collaborate with cross-functional teams to implement credit and collections operations, ensuring seamless integration with existing systems and processes. Provide subject matter expertise to guide the setup of efficient workflows and procedures.Regularly analyze data to identify trends, areas of improvement, and potential risks of operations against key performance indicatorsCollaborate with key internal partners in the region such as finance, sales, and customer service teams to ensure alignment and effective communicationArrange and lead internal and external customer meetings to address and resolve issues related to disputes, non-payment, or account reconciliation.Consistently meet assigned targets and fulfil Service Level Agreements (SLAs).Ensure collection software is updated at all times with regards to actions taken, follow-ups needed, dispute reporting and most recent customer contact details.Ensure the performance of all tasks is carried out in accordance with company policies, internal controls and Sarbanes-Oxley requirements.Additional tasks include:Assist with the company’s e-invoicing process, if relevant.Train and mentor new employees joining the Order-to-Cash (OtC) department.Drive the culture of continuous process improvement within the team.Collaborate with GPO and serve as subject matter expert for all EMEA OtC processes.Be the primary point of contact within the department for colleagues seeking assistance with operational inquiries.Support with the creation and update of process documentation and training materials for complex processes, as needed.Participate actively to projects – including department or cross-functional projects.Act as backup or escalation point for the Line Manager as required.Coordinate with both Internal and External Audit teams to facilitate testing procedures.Other additional duties or tasks may be assigned periodically by the Line Manager.

Skills & Qualifications Required:

Skills:

This position interacts with various levels of internal and external customers, and therefore effective and confident communication skills are required to effectively address issues, provide updates and lead successful customer negotiations.

Proven attention to detail and accuracy.

Demonstrated proficiency in collaborating effectively with a wide range of people to achieve common goals.

Ability to work independently in order to resolve complex issues and perform first and second level escalations.

Comfortable in a fast-paced environment

Strong organisational and time management skills to ensure prioritisation and timely completion of tasks and efficiency in handling multiple responsibilities simultaneously.

Effective problem-solving capabilities, and strong analytical abilities.

Sound judgment and decision-making skills.

Willingness to train and mentor newcomers

Good understanding of the process improvement methodology.

SME level working knowledge of relevant accounting systems, policies and procedures and proven expertise in credit & collections processes.

Qualifications and experience:

Fluent in English and if specified, another European language is required.

University or College degree / degree in accounting or finance is an advantage.

Certification as a Practical Process Improvement (PPI) Rapid Responder is desirable.

Previous experience in both Credit and Collections dealing with Governmental as well as Commercial customers is required.

Expert system knowledge of any existing ERPs (SAP, Oracle E1) and software programs (Cforia) is essential to perform this role effectively and efficiently.

Excellent digital literacy and knowledge of the Microsoft Office software is required (Outlook, Excel, PowerPoint, etc.).

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission - enabling our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.