**Job Summary** We are seeking a Subject Matter Expert in Insurance with Minimum of 1 year in a quality assurance position or similar, to join our dynamic team. The ideal candidate will possess knowledge and feedback required to perform their duties according to stablished parameters. Perform audits (file/call) to ensure associates are adhering to processes and procedures. **Roles & Responsibilities** + Measure the adherence to internal policies and procedures. + Perform call and file monitoring and provide trend data to site management team. + Coordinate and facilitate call calibration sessions with Operation and Client staff. + Identify training needs. + When requested by the Operation, coordinate call listening/round tables sessions with the associates. + Creation and deployment of the Monthly Process Knowledge Test. + Provide actionable data to various internal support groups as needed. + Provide feedback to the associates about errors identified. + Assess business execution and identify business trends. + Provide visibility via reporting and analysis of crucial areas of improvement, useful for the operation such as: CAPA Analysis, Error Rework Analysis, Root Cause Analysis, Calibration Variance Analysis, High Level Reports collation, etc. + Participation in the creation/update of transaction monitoring formats and quality standards that must be followed by the Operation for new or existing processes. **Qualifications:** + Minimum of 1 year in a quality assurance position or similar + Proven experience in auditing teams and adhering to weekly/monthly quotas + Proven experience in data analysis + Familiar with Lean/Six Sigma methodologies + Proven experience implementing action plans to improve customer satisfaction + Experience in Accounts Receivable/RCM roles is a plus Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.