Amazon.com operates in a global eCommerce environment without boundaries, and operates a diverse set of businesses, including Retail, third party marketplaces, eCommerce platforms, web services for developers.

Amazon's Global Stores (GS) provide customers access to Amazon’s worldwide selection with a localized search and browse experience, convenient local payment options, end-to-end delivery solutions and access to native customer service on the local Amazon marketplace. GS simplifies the cross-border shopping process by clearing customs on the customer’s behalf and by guaranteeing that the customer will not have to pay any additional duties and import fees beyond what is shown at checkout. RBS Crossborder CX team shares Global Store (GS)’s vision to empower customers to “Stay Local, Shop Global” with an objective to improve GS customer experience and maximize the revenue potential of GS ASINs by fixing cross-listing, Buyability, discoverability and detail page conversion defects at scale.

Key job responsibilities
RBS cross border team aims to maximize the revenue potential of AGS selections and improve global store customer experience. We improve selections availability by addressing drop-off reasons from source MP to destination MP (Buyability), enhance GS ASINs exposure and ease customer journey in reaching GS ASINs and making buying decisions (Discoverability and Detail Page IDQ). As Subject Matter Expert, you will take these responsibilities:

1) Define and own business goals and establish mechanisms to track them;
2) Should be able to identify new business opportunities and build solutions;
3) Possess strong data analysis capabilities to investigate business problems thoroughly and uncover root causes;
4) Ability to work closely with business analysists and project teams to design scalable and automated innovative solutions;
5) Ability to collaborate and influence stakeholders and various teams to achieve goals;
6) Own WBR, MBR with excellent writing and verbal communications skills;