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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JLL supports the Whole You, personally and professionally. 

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. 

Here's a comprehensive job description for an Assistant Facilities Manager role within a global client account at JLL, incorporating the aspects you mentioned: 

Job Description: Sub-Regional Lead - Real Estate Management Services 
Location: UK
Industry Focus: Life Sciences & Pharmaceutical 
Account Type: Large-scale transition with integrated FM services 
Reporting: EMEA Account Director 

Executive Summary 

We are seeking an exceptional Sub-Regional Lead to spearhead the management of a high-complexity, multi-billion-euro Life Sciences account during a critical transition phase. This role demands a strategic leader capable of orchestrating integrated facilities management across specialized environments including GMP manufacturing facilities, R&D laboratories, cleanrooms, and corporate headquarters while ensuring zero business disruption during the transition period. 

The successful candidate will manage a diverse portfolio spanning multiple countries, coordinate with C-level stakeholders, and lead a matrix organization of 200+ professionals across various disciplines including hard FM, soft FM, project delivery, compliance, and specialized Life Sciences services. 

Strategic Responsibilities 

Complex Account Transition Leadership 

Lead the end-to-end transition of a Tier 1 Life Sciences client from incumbent provider 

Orchestrate mobilization across 15+ sites spanning Italy and neighbouring regions 

Develop and execute comprehensive transition roadmaps with critical path dependencies 

Manage transition risks including regulatory compliance, business continuity, and stakeholder expectations 

Coordinate with global JLL teams and client leadership throughout transition timeline 

Integrated Service Portfolio Management 

Oversee comprehensive FM service delivery including: 

Hard FM: HVAC, electrical, plumbing, building automation systems (BAS) 

Soft FM: Cleaning (including cleanroom protocols), security, catering, waste management 

Specialized Services: Calibration, qualification (IQ/OQ/PQ), controlled environment maintenance 

Project Services: Minor works, space optimization, lab modifications 

Compliance Services: Environmental monitoring, documentation management, audit support 

Regulatory & Compliance Excellence 

Ensure 100% compliance with pharmaceutical manufacturing standards (EU GMP, FDA CFR Part 211) 

Maintain controlled environment integrity across cleanrooms and manufacturing areas 

Coordinate validation activities and maintain change control documentation 

Interface with regulatory affairs teams and support inspection readiness 

Implement risk-based compliance monitoring and continuous improvement programs 

Operational Excellence Requirements 

Advanced Financial Management 

Manage complex P&L responsibility exceeding €xxM annually 

Develop sophisticated forecasting models incorporating seasonality, regulatory cycles, and project variables 

Lead annual budgeting process with detailed cost centre analysis and variance reporting 

Negotiate and manage contracts with 50+ specialized vendors and subcontractors 

Implement cost optimization initiatives while maintaining service quality and compliance 

Manage capital expenditure planning and lifecycle asset management strategies 

Sophisticated Vendor Ecosystem Management 

Curate and manage best-in-class vendor network for specialized Life Sciences services 

Develop vendor qualification protocols aligned with pharmaceutical supply chain standards 

Implement advanced performance management including KPIs, SLAs, and continuous improvement metrics 

Coordinate vendor risk assessments and business continuity planning 

Lead strategic vendor partnerships and innovation initiatives 

Technology Integration & Innovation 

Leverage advanced IWMS platforms for space management and preventive maintenance 

Implement IoT solutions for environmental monitoring and energy optimization 

Drive digitalization initiatives including mobile workforce management and real-time reporting 

Integrate with client's manufacturing execution systems (MES) and laboratory information management systems (LIMS) 

Lead sustainability initiatives and ESG reporting requirements 

Leadership & Stakeholder Management 

Matrix Organization Leadership 

Lead cross-functional teams including engineering, compliance, operations, and commercial professionals 

Manage indirect reports across multiple service lines and geographical locations 

Drive cultural transformation and change management during transition period 

Implement talent development programs and succession planning 

Foster collaboration across JLL's global Life Sciences centre of excellence network 

Executive Stakeholder Engagement 

Interface directly with client C-suite executives and facility leadership 

Participate in quarterly business reviews and strategic planning sessions 

Lead crisis management and business continuity planning 

Manage relationships with regulatory bodies and third-party auditors 

Coordinate with legal teams on contract variations and commercial negotiations 

Required Experience & Qualifications 

Essential Background (Non-Negotiable) 

Minimum 10+ years in corporate real estate or facilities management with P&L responsibility >€25M 

Minimum 5+ years managing integrated FM services across multiple countries/regions 

Proven experience leading major account transitions or large-scale mobilizations in regulated industries 

Demonstrated success managing matrix organizations with 150+ professionals 

Advanced degree in Engineering, Business Administration, or related field 

Life Sciences Industry Requirements 

Minimum 3+ years direct experience in pharmaceutical, biotech, or medical device environments 

Deep understanding of GMP requirements and pharmaceutical manufacturing operations 

Experience with cleanroom operations, validation protocols, and change control processes 

Knowledge of regulatory frameworks (EMA, FDA, ICH guidelines) 

Familiarity with laboratory operations and R&D facility management 

Advanced Competencies 

Strategic Leadership: Ability to develop long-term strategic plans and drive organizational transformation 

Complex Problem Solving: Proven ability to resolve multi-faceted challenges in high-stakes environments 

Commercial Acumen: Advanced understanding of contract structures, risk allocation, and value creation 

Digital Transformation: Experience implementing technology solutions and driving innovation 

Cultural Intelligence: Ability to operate effectively across diverse cultural and organizational contexts 

Language & Mobility Requirements 

Native Italian proficiency and business-fluent English (C1+ level) 

Additional European languages advantageous (German, French) 

Willingness to travel 40-50% across European facilities 

Ability to relocate if required for account optimization 

Success Metrics & KPIs 

Client satisfaction scores >95% throughout transition period 

Zero regulatory non-conformances or audit findings 

Financial performance within ±2% of budget targets 

Service level achievement >98% across all disciplines 

Successful completion of transition milestones within agreed timelines 

Team engagement and retention rates >90% 

This role offers an exciting opportunity to work with a global client, lead a diverse team, and drive innovation in facilities management. The successful candidate will play a crucial role in enhancing client satisfaction, optimizing services, and contributing to the growth of JLL's facilities management business. 

About JLL – 

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.  

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally.  

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together. 

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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