Job Overview

Provide a wide range of support functions for clinical systems applications and act as the first line of support for system configuration issues among clinical and systems staff. Work directly with systems teams and end users to ensure clinical systems are properly configured, operational, maintained, and that users are adequately trained.

Essential FunctionsAct as a system administrator to configure clinical applications in alignment with study protocols, business workflows, and delivery milestonesEnsure system readiness and support technical staff with internal and external system interfacesAdhere to standard procedures and work instructions related to system setupConduct and document system validation activities in accordance with SDLC policies, including system interfacesProvide technical support to Technical Development and Delivery teams on application interface design and application‑dependent deliverables (e.g., reports, data transfers)Maintain and update controlled documentation and project‑specific guidelines (SOPs, Work Instructions, manuals)Ensure consistent use of designated clinical systems and adherence to standard and project‑specific system use casesPerform quality control (QC) checks within projects and provide reports to PMs/CTLs on system navigability, performance, and data integrityDeliver training on designated clinical systems to local, regional, and project teamsIdentify, document, and escalate system quality and performance issuesRecommend and support solutions for study‑specific system setup and configurationPerform ad‑hoc analyses and generate metric reports to support business and system performance requirementsParticipate in maintenance, QC, and end‑use of roadmap‑support applications tracking system requirements and configuration workstreamsProvide training, coaching, and ongoing support to Clinical Systems Specialists and system championsServe as a system feature and functionality expert supporting IT design, planning, and implementation of system changesConduct UAT testing, develop training materials, and provide end‑user supportParticipate in requirements gathering and approval of reports and data outputs based on system configuration and protocol knowledgeAct as a Subject Matter Expert (SME) for new joiners and team membersDesign and deliver training content related to system configuration processesQualificationsBachelor’s degree in Biological Sciences, Health, Healthcare Informatics, or a related fieldTypically 2–3 years of relevant experienceIntermediate knowledge of clinical trial application use cases and data flow, gained through education and experienceDemonstrated knowledge of applicable SOPs, Work Instructions, and regulatory guidelinesAdvanced working knowledge of designated clinical systems, processes, and system interdependenciesAbility to work cross‑functionally with an understanding of IQVIA project team structuresStrong computer literacy, including proficiency with Microsoft 365 (Outlook, Excel, Word, PowerPoint)Effective problem‑solving and analytical skillsStrong communication and interpersonal skillsExcellent organizational skills with strong attention to detailAbility to run and QC ad‑hoc reports for assigned projectsAbility to work independently with minimal supervisionAbility to manage multiple priorities and meet deadlinesAbility to independently deliver system/process training and customer demonstrations as requiredAbility to build and maintain effective working relationships with colleagues and managers

IQVIA est un fournisseur mondial de premier plan de services de recherche clinique, d'informations commerciales et de renseignements sur les soins de santé pour les secteurs des sciences de la vie et de la santé.  IQVIA se consacre à accélérer le développement et la commercialisation de traitements médicaux innovants pour aider à améliorer les résultats des patients et la santé de la population dans le monde entier. Pour en savoir plus, visitez https://jobs.iqvia.com

 

IQVIA est fière d’être un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour un emploi sans égard à la race, la couleur, la religion, le sexe, l’orientation sexuelle, l’identité de genre, l’origine nationale, le handicap, l’âge, l’état matrimonial ou tout autre statut protégé par la loi applicable.  Des mesures d’adaptation pour les candidats handicapés sont disponibles sur demande dans tous les aspects du processus de recrutement. Si vous avez un handicap qui nécessite une mesure d’adaptation, nous vous encourageons à contacter notre équipe d’acquisition de talents au workday_recruiting@iqvia.com, afin qu’IQVIA puisse soutenir votre participation au processus de recrutement.

IQVIA s’engage à faire preuve d’intégrité dans son processus de recrutement et applique une politique de tolérance zéro en matière de fraude des candidats. Toutes les informations et toutes les qualifications soumises dans votre candidature doivent être véridiques et complètes. Toute fausse déclaration, présentation trompeuse ou omission importante au cours du processus de recrutement entraînera la disqualification immédiate de votre candidature, ou la cessation d’emploi si elle est découverte ultérieurement, conformément aux lois applicables. Nous apprécions votre honnêteté et votre professionnalisme.

Veuillez noter qu'il est possible que nous utilisions l'intelligence artificielle (IA) dans le traitement de votre candidature. Cependant, nous utilisons l'IA uniquement pour aider notre équipe de recrutement à sélectionner ou à évaluer les candidatures, et non pas pour remplacer la prise des décisions par les membres de notre équipe.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, marital status, or any other status protected by applicable law.  Accommodations for applicants with disabilities are available in all aspects of the recruitment process upon request. If you have a disability that requires an accommodation, we encourage you to contact our Talent Acquisition Team at: workday_recruiting@iqvia.com, so that IQVIA can support your participation in the recruitment process.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

Please note that we may use artificial intelligence (AI) in the processing of your application. However, we only use AI to assist our recruitment team with the screening or assessment of candidacies, and not as a substitute for human decision-making.

La fourchette salariale de base potentielle pour ce poste est de annuellement. Le salaire de base réel offert peut varier selon plusieurs facteurs, notamment les qualifications liées à l’emploi telles que les connaissances, les compétences, la formation et l’expérience; l’emplacement; et/ou l’horaire (temps plein ou temps partiel). Selon le poste offert, des régimes d’incitation, des primes et/ou d’autres formes de rémunération peuvent être proposés, en plus d’une gamme d’avantages sociaux liés à la santé, au bien-être et/ou d’autres bénéfices.

 

The potential base pay range for this role is The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.