At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description Manage and oversee the strategic initiatives related to Tiered ServicingLead ISO certification initiatives for the CX Strategy and Governance department
Manage B2B CXM LT ManCom agenda, Portfolio of Projects Cadences, and B2B CXM LT Action Registry
DUTIES AND RESPONSIBILITIES:
Define the scope, objectives, and deliverables for Tiered Servicing Projects and ISO Certification initiatives for the department
Develop detailed project plans, including timelines, resource allocation, and budget
Establish governance framework for Tiered Servicing projects and initiatives
Ensure compliance with organizational policies and standards.
Identify potential risks and issues related to Tiered Servicing
Develop risk mitigation strategies and issues related to Tiered Servicing and ISO Certification initiatives
Monitor and manage risks identified for the projects
Govern the Portfolio of Projects Cadence and lead monitoring for these strategic projects
Govern B2B CXM LT ManCom Agenda and ensure alignment across stakeholders
Govern and follow-through on B2B CXM LT Action Registry
REQUIREMENTS:
Graduate of any 4-year course with experience in project management and change management
Preferrably with Telco background
Knowledgeable in Telco and IT products
Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.