Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Our GCIO organisation plays a critical role for the bank. This team partners with the businesses to build the platforms, systems, and products that our customers use every day. We keep people’s money and data safe, and are at the forefront of driving innovation for our businesses, customers, and colleagues.

We are currently seeking a high calibre professional to join our team as an Strategy and Planning Management.

Principal Responsibilities

In this role you will

Be the IT Service owner for the Customer Data Insights (CDI) Platform and responsible for the Governance to maintain compliance this will also include managing External Hosting Committee approval and Data Visa Governance

Work closely with the CDI product owner to define strategy and lead delivery from initial requirements through high level design, MVP and further iterations as required

Create “everything as code” focusing on reducing toil within our team and for our customers

Analyse requirements, working with stakeholders to iteratively design and deliver Customer focused solutions

Supporting our stakeholders to understand their delivery positions though customer focused MI

Produce high quality communication material and documentation that guides our customers to

our solutions and ensures they are easy to understand and use

Help drive continuous improvements in our Development best practices, Pipelines, Code Mgt, Automated testing, etc

Improve Customer experience by analysing MI, driving service improvements

Support and incidents. As bugs are raised take ownership to resolve them before their impact multiplies