Remote - Nationwide, USA
5 days ago
Strategic Program Manager, Unified Communications/Call Center (UC/CC)

Qualifications  

Bachelor’s degree: Advanced degree or MBA preferred.  PMP or PgMP, Agile, SAFe, or ITIL certifications a plus.  5+ years managing Unified Communications/Call Center projects within a Professional Services or Managed Services environment. Experience managing and leading large multi-site deployments for infrastructure projects scaling at least 1000 sites for external customers. 10+ years in program/project management, with 5+ years leading large, complex, cross-functional IT or infrastructure programs in a Professional Services and/or Managed Services environment.  Ability to lead and develop high-performing teams, manage executive stakeholders, and drive strategic outcomes in matrixed environments.  Strong experience in budgeting, forecasting, and financial reporting for multimillion-dollar programs.  Knowledge of IT infrastructure, governance, risk management, and program planning tools (e.g., MS Project, Smartsheet, Power BI).  Exceptional interpersonal, communication, and conflict-resolution skills, with a high degree of emotional intelligence.  Ability to engage with executive stakeholders and translate complex infrastructure programs into clear concise narratives.

Want to learn more about Infrastructure Services? Check us out on our platform: Infrastructure Services 

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all
full-time employees:

Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

 

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $150,000.00 to $180,000.00 annually. Actual
salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

 

If you have any questions or concerns about this posting, please email taposting@wwt.com.

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