At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking a motivated Strategic Planning Collector to join our Customer Excellence team.

In this role, you will be responsible for independently managing a dedicated portfolio of North American accounts to minimize delinquency and optimize cash flow. You will serve as a vital link between our American clients and our internal Sales and Billing teams, ensuring a healthy portfolio through expert negotiation and conflict resolution.

You will join a dynamic, global Accounts Receivable team focused on process standardization and continuous improvement in a fast-paced environment.

What You’ll Do

In this role, you will:

Manage a high-volume account portfolio by proactively contacting customers via phone and email to resolve billing disputes and minimize delinquency rates.

Collaborate with internal stakeholders, including District, Area, and Division teams, to identify payment barriers and escalate complex collection issues to leadership when necessary.

Maintain accurate financial documentation within Oracle and other collection systems to ensure full compliance with Iron Mountain policies and departmental standards.

What You’ll Bring

The ideal candidate will have:

Proven experience in a call center or collections environment, with a demonstrated ability to thrive in a fast-paced team setting.

Advanced proficiency in English and technical literacy, including intermediate skills in Microsoft Excel, Word, and Google Workspace.

Strong problem-solving and negotiation skills, with the ability to exercise independent judgment to resolve customer issues and raise the bar for service excellence.

A University degree in Business or Finance, along with a clear criminal reference check as required for this role.

What We Offer

Remote work flexibility to support a healthy work-life balance.

Competitive compensation and benefits aligned with your professional experience.

A culture of belonging where your voice is valued within an ever-evolving global organization.

Opportunities for continuous learning and global connectivity with over 26,000 colleagues across 60 countries.

If you are ready to take on new professional challenges in a multinational environment, we invite you to apply today and help us reach new heights at the Mountain!

Category: Finance