In this role, you’ll combine strategy, systems thinking, and human-centered design to create scalable best practices, optimized workflows, and customer-centric frameworks and tools that improve patient and caregiver experiences, increase efficiency, and reduce the cost of care. **Your role** + Design and lead high-impact customer engagements (executive workshops, strategy sessions, co-creation events) that advance sales and customer success goals. + Drive customer engagement strategies, playbooks, and best practices that elevate consistency, quality, and impact across strategic accounts. + Orchestrate executive-level interactions that translate complex challenges into clear priorities, decisions, and next steps. + Partner across sales, marketing, delivery, and customer success to align engagements with broader account and partnership strategy. + Ensure continuity and follow-through so each engagement builds momentum and strengthens long-term customer relationships **You’re the right fit if you…** + Bachelor's / Master's Degree in (UX) Design, Interaction Design, Visual Design, Computer Science Engineering or equivalent. + You have 6+ years of experience in customer engagement, strategy consulting, facilitation, or design-thinking-led roles. + 5+ years of experience leading executive-level workshops that resulted in alignment, decisions, and action. + You will turn ambiguity into structure, synthesizing insights into clear narratives, playbooks, and recommendations. + Thrive working with enterprise customers and cross-functional internal teams in complex B2B environments. + You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. **How we work together** We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. **This is an office role.** **About Philips** We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. + Learn more about our business. + Discover our rich and exciting history. + Learn more about our purpose. + Learn more about our culture. **Philips Transparency Details** The pay range for this position in Cambridge, MA is $139,000 to $223,000.00. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.   In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. **Additional Information** US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits **will not** be provided for this position.For this position, you must reside in **or** within commuting distance to Cambridge, MA. **\#LI-PH1** **\#connectedcare** It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws. As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Equal Employment and Opportunity Employer/Disabled/Veteran