C.H. Robinson is hiring a Strategic Customer Success Manager to lead the success of our Robinson Managed Solutions(RMS) program across multiple regions. In this role, you will be the key driver of customer value, aligning cross-functional teams and executive stakeholders to deliver seamless implementation, operational excellence, and strategic growth. You will own the global account strategy, champion customer advocacy, and lead continuous improvement initiatives. If you thrive in a fast-paced, global environment and are passionate about building trusted partnerships, we invite you to apply today. Join us and make a lasting impact on the future of supply chain innovation!

“At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site in customer’s office five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.”

Duties and Responsibilities:

The duties and responsibilities of this position consist of, but are not limited to, the following:

Lead the global launch and strategic management of the Robinson Managed Solutions(RMS) program, serving as the primary escalation pointCollaborate with regional implementation teams across North America , APAC, and Europe to ensure successful solution deliveryEnsure seamless transitions from implementation to operations across all global regionsBuild and maintain strategic relationships with customer stakeholders worldwideAlign with client leadership to drive global supply chain initiatives focused on cost savings and performance improvement. Work with Robinson Managed Solutions(RMS) project managers globally to follow standardized project management processMonitor industry trends and customer business changes to identify new opportunitiesWork with internal and external leadership to Align Robinson Managed Solutions(RMS)’s technical and operational capabilities with evolving customer goals in each regionOwn global account financials, including P&L, revenue forecasting, and resource planningChampion enterprise capabilities and project-based delivery models to meet customer expectationsMentor and develop global Robinson Managed Solutions(RMS) team members, fostering a culture of collaboration and continuous improvement

Qualifications:

Required:

Bachelor’s degree from accredited college or universityMinimum 6 years of related logistics or Supply Chain industry experienceAbility to travel up to 15% (domestically and internationally)

Preferred:

Advanced proficiency in Microsoft Office SuiteStrong knowledge of supply chain and logistics industryProven experience in consultative and strategic salesSkilled in presenting to internal and external decision-makersExcellent written and verbal communication skillsStrong negotiation and conflict resolution abilitiesExperience delivering global customer solutionsUnderstanding of global transportation management systems and infrastructureAbility to analyze and document global supply chain processesDemonstrated leadership in team-oriented, diverse, and fast-paced environmentsValues a diverse and inclusive work environment

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.