Join our global Client & Account Services (CAS) team and play a pivotal role in transforming the client experience across Commercial and Investment Banking. We are seeking a visionary and dynamic Vice President, Strategic Change Manager, to lead innovative initiatives that drive operational excellence and efficiency within our Securities Services Operations division. 

 

As a Strategic Change Manager within the CAS Strategy and Transformation team, you will shape industry-wide best practices for managing standard settlement instructions (SSIs) and preparing clients for seamless trading. You will spearhead transformation projects, combining project management, business analysis, and strategic operating model design to deliver scalable, data-driven solutions. In this role, you’ll drive delivery, maintain scorecards, and proactively manage risks, issues, and dependencies to ensure successful execution across all CIB businesses.

Job responsibilities

Run a program of projects dedicated to client and firmwide adoption of industry standards for SSIs and in preparation for market changes such as T+1 settlementCollaborate across CAS Operations, Markets & Securities Services Operations, Technology, and Product, building strong stakeholder relationships, develop a deep understanding of the business and its needsFacilitate workshops and working groups, lead steering committeesDeliver comprehensive metrics designed to improve organizational performance and decision makingPerform a targeted review of payment-impacting processes, assessing risk and controlsStay abreast of developments in CIB-wide projects that contribute towards achieving the goals of the SSI strategy, leading the development of measurable OKRs, preparing status reports for senior management, and incorporate into the holistic view.Lead and influence the planning of operational process improvements through the refinement of process maps, risks/challenge identification, collaborating to determine next steps, and tech requirements, monitoring the success of the deliverables and seek continuous improvement to ensure stakeholders objectives are met

Participate in firmwide project workstreams dedicated to improving payment-related controls

 

  Required qualifications, capabilities and skills

Excellent communicator and storyteller, able to motivate and guide diverse audiences. Ability to speak to details clearly and concisely, as well as to the bigger picture to a senior audience.Self-motivated, with strong interpersonal skills and stakeholder management, with ability to act on own initiativeStrong analytical, problem-solving, and strategic thinking skillsFinancial Services background, especially in Securities Services or Markets, client service, onboarding or transitionsExperience in managing complex projects from inception to delivery in a senior leadership capacitySolution oriented, leveraging a network to identify solutions and implement themTakes responsibility for issues and follows through to resolution 

Excellent written and verbal communication, supported by strong PowerPoint abilities to create impactful slides in a short space of time

 

 Preferred qualifications, capabilities and skills:

MBA or equivalent experience in strategy delivery.Project management certification (e.g., Prince II).

Proven experience in strategy, transformation, operating model design, and culture change.