Microsoft’s Enterprise Account Team focuses on partnering with customers to achieve strategic goals.  This team is responsible for providing a differentiated Customer experience for our customers, delivering solutions that result in targeted business outcomes and driving revenue growth for Microsoft.

A strategic account manager:

- Leads and coordinates a diverse and high-performing team and key stakeholders on plan execution and drives accountability to deliver on account plans and grow the account.

- Leads efforts to share Microsoft and partner strategies across other segments of the customer's account and ensures customer success in the acquisition, implementation, and consumption of Microsoft's and partner's services.

- Conducts ongoing executive mapping exercises to ensure alignment across key internal and external groups.

- Provides thought leadership and strategic co-innovation ideas, and challenges customers when appropriate to think differently and offer alternative industry-specific points of view.

- Sets organizational tone for building and maintaining long-term strategic customer relationships and for driving larger impact for the customer.

- Leads the creation of long-term strategies aimed at building a level of loyalty that would be hard for competitors to overcome.

- Brings greater customer/partner ecosystem together with the customer to discuss how to enrich customer's value to their customers.

- Proactively explores and uncovers technologies and confirms customer interest, and has an understanding of where Microsoft may not be able to compete, and how key customer competitors compete.

In addition, this role has people management responsibilities including driving employee growth and development, executing projects, and managing performance.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.