At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.
Company Overview
General Summary:
Leads and manages end-to-end operational initiatives that advance Store Operations priorities, with a primary focus on successful WIC program rollout and ongoing execution. Drives operational excellence by strengthening financial performance, ensuring compliance, and improving the customer experience through cross-functional partnership and effective in-store implementation. Applies strong analytical and problem-solving skills to identify opportunities, diagnose issues, and design solutions that enable consistent, high-quality execution across the store network.
Job Details
Duties & Responsibilities:
Program Implementation & Cross‑Functional Collaboration:
Translate strategy into operational plans, processes, and store-facing actions.Serve as the operational SME for the WIC program rollout and ongoing execution.Collaborate with Legal, Government Relations, Merchandising, IT, and Learning & Development to define requirements, align on operational impacts, and ensure each function provides the support needed for successful store execution.Store Readiness, Communication & Operational Support:
Own executional readiness for stores, including communication, documentation, tasking, and field support.Ensure stores understand and can execute new WIC processes, system changes, eligibility criteria, and operational workflows.Manage SNAP/EBT waiver execution, including communications, store instructions, and operational readiness for customer-facing impacts.Monitor operational performance and support field leaders in issue resolution.Training, Compliance Support & Continuous Improvement:
Partner with Learning & Development to build required training, annual recertification materials, and ongoing content updates.Collect feedback from stores and cross-functional teams to continually refine processes, improve clarity, and remove friction.Identify operational improvements based on compliance findings, field input, and performance data.Knowledge, Skills and Abilities (KSAs):
Must be able to:
Quickly identify potential drivers of emerging problems.Develop creative and financial-changing solutions to identified problems.Create and lead group problem solving discussions and executive presentations.Design and execute testing regimes to validate potential solutions.Design and execute appropriate analyses to size potential impact of problems or solutions (i.e., development of financial models and/or sensitivity scenarios).Create and execute an implementation plan for rollout to network.Create and craft communication leading to successful project outcomes.Lead multiple priorities and projects simultaneously and lead presentations to various levels of management.· Prioritize projects based upon solution impact, time to implement and/or direction from leadership:
Strong communication skills—both written and verbal.Ability to partner, coordinate and delegate to all levels of management.Strong ability to influence without direct authority, leading to successful project outcomes.Proven track record of producing results and meeting or exceeding financial goals and objectives.Qualifications
Work Experience &/or Education:
Bachelor’s degree in Business Administration or related field required.Master’s in Business Administration or appropriate advanced degree preferred.6-8 years of related work experience required.Retail experience highly preferred.Supervisory experience preferred.An equivalent combination of education and experience may be substituted.