Company Description

 

Job Description

As the Store Manager, you’ll take full ownership of your store’s performance, with a strong focus on creating exceptional customer experiences that drive both sales and profitability. Your leadership will be the heartbeat of the store—guiding, inspiring, and empowering your team to deliver operational excellence and outstanding service.

By balancing front-of-house energy with behind-the-scenes efficiency, you’ll cultivate a vibrant, customer-first environment where every detail contributes to success. Through your strategic mindset and people-first approach, you’ll ensure the store not only meets its goals but becomes a destination that customers love to return to.

Key Responsibilities:

Driving exceptional customer service by guiding the store team to deliver personalized styling advice, expert product knowledge, and a memorable in-store experienceInterpreting sales data to drive performance and taking ownership of the store’s commercial successInspiring and leading a team of managers, visual merchandisers, and sales advisors to consistently exceed service and operational standardsManaging recruitment processes and ensuring effective onboarding and training for all new team membersIdentifying high-potential individuals and creating tailored development plans to support their career growthManaging all aspects of store operations—including compliance and visual merchandising—to ensure operational efficiency and uphold high standards of excellenceFostering a positive, inclusive, and motivating work environment where people thrive

QualificationsCustomer-Focused: A strong customer-centric mindset, with a proven track record from past  retail experience of leveraging customer feedback to inform business decisions and drive performanceBusiness Acumen: Strong commercial awareness and a deep understanding of the broader retail landscape/KPI’s, with a proven ability to align business objectives with evolving customer needsTeam Leadership: Proven ability to lead teams / other leaders in fast-paced retail environments, consistently delivering high standards of customer service while driving sales and profitability Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional developmentExcellent Communication: A clear, confident, and empathetic communicator, Strong in engaging with both customers and teams, while effectively conveying operational direction and articulating broader long terms goals /visionCoaching & Development: Experienced in giving constructive feedback and supporting others to grow and improveAdaptability & Flexibility: Responsive to shifting priorities, with the agility to embrace new opportunities and the openness to consider diverse perspectives when making decisions and future plansOperational Excellence: Strong understanding of store operations, compliance/security issues, and retail standards, with experience in leading and training teamsComfortable working varied hours, including evenings, weekends, and holidays

Additional InformationThis is a full-time position with a contract of 37 hours a week.Apply by sending in your CV in English as soon as possible, but no later than the 19.04.2026.

Benefits:

We offer all our employees attractive benefits with extensive development opportunities. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. 

In addition to this, Denmark-based colleagues also receive:  

PFA Pension and Health InsuranceEducation, Development, and Open DialoguesCompany AgreementsCelebrations and Traditions

Inclusion & Diversity 

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.  

Company Description 

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.