Job Description Key Responsibilities Operations & Facility Management • Oversee daily store operations and communicate company expectations • Ensure an excellent, memorable guest experience • Monitor and understand key performance indicators (KPIs) • Maintain brand consistency through strong customer interactions and community involvement • Conduct regular inspections of the front desk and gaming areas • Perform daily cleaning and maintenance tasks per company standards • Identify and address safety/security concerns, train team on procedures • Provide regular operational updates to the Regional Leader • Oversee maintenance workflows and facility upkeep • Manage inventory processes for maintenance supplies, merchandise, and vending items Team Leadership & Development • Create and manage schedules to ensure proper staffing during peak hours • Support hiring efforts and maintain a strong talent pipeline • Coach, develop, and hold employees accountable to performance standards • Participate in planning meetings to roll out training and operational initiatives • Implement process improvements and communicate updates to the team to enhance customer experience Working Environment & Physical Requirements • Ability to lift and carry items up to 50 lbs. • Able to bend, stoop, reach, kneel, crouch, crawl, and stand/walk for 8-hour shifts • Work may require extended periods of communication with guests and team members Must be available for day, evening, and weekend shifts (shifts may start as early as 8 AM and end as late as 1 AM) Perks & Benefits - signing bonus is resp • Competitive salary (as listed in job posting), with annual reviews • Medical, Dental, and Basic Life benefits • Paid time off • Casual dress environment • Fun, energetic workplace • On-site parking • $1,500 bonus:   ○ $500 paid after 1 month   ○ Remaining $1,000 paid after 3 months Compensation: $75k- 85K Exact compensation may vary based on several factors, including skills, experience, and education. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements • Minimum 2 years of leadership experience in a customer-facing environment • Strong collaboration and relationship-building skills • Excellent verbal communication and listening skills • Comfortable using hand and power tools • Proficient with Microsoft Office • Strong multitasking and organizational abilities • Ability to manage competing priorities in a fast-paced environment