What will you do: As a Store Issue Resolution Analyst, you will serve as a key liaison between Canadian Tire Stores, Store Support, and various corporate teams. Your primary responsibility is to champion store concerns, identify the appropriate business owners for store and field inquiries, and ensure timely, effective resolutions. You will play a critical role in maintaining strong relationships and driving operational excellence across the organization. Key Responsibilities + Review incoming feedback from Canadian Tire Stores, CT Hub, and the Store Support field team, assessing urgency and determining appropriate action. + Prioritize issues based on impact to store operations and customer experience. + Respond to feedback and resolve issues within established service levels. + Maintain and update data management and reporting tools to support business needs. + Log all feedback in the ServiceNow portal to enable reporting, trend analysis, and tracking. + Ensure consistent follow-up and resolution processes, including escalation when necessary. + Collaborate with internal teams to engage the right stakeholders and maintain positive working relationships. + Escalate unresolved issues and risks to the Manager as appropriate. What you bring: + Post-secondary education in Business or a related field. + Bilingual (English/French) is an asset. + Experience working in a Canadian Tire Store is an asset. + Proficiency in Microsoft Office (Excel, Word, Outlook, etc.). + Strong organizational and prioritization skills. + Excellent interpersonal and communication skills. + Ability to adapt to changing priorities and take initiative in learning cross-functional tasks. + Enthusiastic about identifying and implementing better ways of doing business. About Us Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here. Our Commitment to Diversity, Inclusion and Belonging We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. Accommodations We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.