Brand Overview:maurices is a women’s apparel retailer that celebrates feel good fashion for real life. It’s committed to its service with style promise and offering affordable fashion that takes women from workday to weekend and all of life’s adventures in between. With inclusive sizing from 0-24, maurices is famous for its versatile styles including key categories such as denim, dresses, tops, and more. Established in 1931, maurices operates 935 stores in communities across North America. Discover even more fashion at maurices.com.

Ready to apply? We currently have an opportunity for a Store Infrastructure Associate to join our team located at our Corporate Office-maurices-Duluth, MN 55802.

Ready to help bring feel good fashion for real life™ to hometowns across North America?  Join our family of amazing individuals in our corporate office in Duluth, Minnesota, ranked one of the Top 100 Best Places to Live in 2019. Since 1931, we’ve helped women look and feel their best every day — making maurices not only a special place to shop, but a great place to work and connect. Apply today!

Position Overview:

The Store Infrastructure Associate (Level 1) is responsible for providing first-line support and maintenance for the technology infrastructure across Maurices’ retail stores. This role focuses on ensuring the availability and proper functioning of store hardware—including registers, pinpads, printers, and associated peripherals—by performing routine checks, troubleshooting basic issues, and escalating complex problems to higher-level support. The Associate works closely with store personnel and the Core Tech team to deliver excellent customer service and maintain operational standards.

Performance requirementsPerform daily checks and basic troubleshooting for store hardware (registers, pinpads, printers, peripherals).Respond promptly to support requests from store personnel, providing clear communication and resolution for common technical issues.Escalate unresolved or complex problems to Level 2/Lead technicians as needed.Maintain accurate records of incidents, resolutions, and equipment status in ServiceNow and other tracking tools.Assist with inventory management and asset tracking for store infrastructure components.Support new store deployments and hardware installations under the guidance of senior team members.Follow established standard operating procedures and contribute feedback for process improvement.Ensure compliance with company standards for security, safety, and operational excellence.Participate in training sessions to build technical skills and knowledge of store systems.Collaborate with team members to ensure seamless store operations and customer satisfaction.Work Experience and education requirementsHigh school diploma or equivalent required; Associate’s degree in Information Technology or related field preferred.1+ years of experience in a technical support or customer service role, preferably in a retail environment.Demonstrate strong problem-solving skills and attention to detail in resolving technical issues.Provide excellent customer service to store personnel, maintaining a positive and professional demeanor.Communicate effectively with team members and escalate issues appropriately.Adhere to defined standards and procedures for hardware support and incident management.Basic technical knowledge of store hardware (registers, printers, pinpads, peripherals) and general troubleshooting skills.Familiarity with ticketing systems (e.g., ServiceNow) and asset management tools is a plus.Strong communication and interpersonal skills.Ability to work independently and as part of a team.Willingness to learn and participate in ongoing training.Maintain flexibility to work evenings, weekends, and participate in on-call rotations as needed.

Location:Corporate Office-maurices-Duluth, MN 55802Position Type:Regular/Full time

Pay Range:

Annual Salary: $50,000.00 - $65,000.00

Equal Employment Opportunity

The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all personnel actions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under federal, state, or local law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.