DUTIES AND RESPONSIBILITIES: 
Leadership: 
• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on 
providing fast and friendly Customer Service. Responsible for total store CSI (Customer Service 
Index) and communicating with customers on total store resolutions. 
• Engages in suggestive selling and other sales techniques via telephone, in-store intercom
announcements and one-on-one customer interaction. 
• Answers and responds to incoming calls appropriately. Receive and appropriately resolves 
customer grievances. Store Director closes the loop between customer and employee 
relations by resolving customer’s critique of store and/or employees. 
• Primary responsibility, total store operations. In that regard, implements Company and Division 
merchandising, operating and sales initiatives. As well as driving sales achieving gross profit and 
managing expenses. 
• Plans daily operation, monitors production process following company procedures and profitability.
• Communicates with Operation Specialists for support on execution of sales, promotions and division 
programs. 
• Communicates Company goals, objectives, policies, practices and procedures to department 
managers and employees, ensures compliance with in all departments and sets total store 
expectations. 
• Meets at least weekly with department heads to review ads, sales plans and store promotions. In 
the event of Store Director’s absence, ensures that an alternate manager conducts such 
meeting(s).
• Creates and maintains positive community relations. Develops, promotes and maintains positive 
communication channels with manufacturer’s representatives, Store, Division and Corporate 
personnel. Monitors market conditions, trends and competitors’ activities.
• Maintains a good rapport with vendors and Warehouse.
• Ability to operate computer software and electronic ordering devices to order product. Operates 
computer software and electronic ordering devices to order product. Requires basic knowledge of 
Excel, Word, PowerPoint and Email. 
Food Safety& Sanitation/ Compliance/ Policies: 
• Ensures that the company’s safety and health initiatives are implemented and communicated to 
associates. Emphasizes safety and health code compliance in all work practices. 
• Maintains integrity in Food Safety and Sanitation as well as keeps store compliant in all areas. 
• Solely responsible for food safety and sanitation within the store and all departments. 
• Pulls and ensures all employees are compliant with Food Safety and Sanitation, HIPAA, COBC (Code 
of Business Conduct), Meat Grinding and Tracking Log, Texas Work Place Benefits Plan Manager, 
Food Handlers Manager and any other compliance company and state specific. 
• Working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb 
Employee Handbook.
• Responsible for insuring proper code dating for all products within the department are being enforced.
• Ensures total store compliance, including but not limited to Division scheduling initiatives, 
policies, wage and payroll guidelines, Time Clock Policy, benefit plans, grooming and dress code 
standards, child labor and other employment laws. Maintains accurate and complete records, 
consistent with the law and records retention policies.
• Complies with and ensures compliance with company grooming standards and dress code. 
• Reviews and approves all department schedules in advance of posting to ensure appropriate 
staffing and adequate coverage.
• Responsible and accountable for maintaining good store conditions, product quality and rotation, 
labeling standards, and code date compliance in all departments. Conducts daily inspections of 
store conditions and coaches employees in the process.
• Uses and operates related equipment such as pallet jack, hand truck, scissors, knives, safety cutters 
and Sterilox machine.
• Implements emergency procedures in the event of equipment and software malfunctions.
• Ensures that proper temperature levels for product are maintained. Complies with retail labeling 
laws, federal and state regulations, Company and code dating policies.
• Complies with all workplace safety rules and regulations. 
• Ability to performs receiving duties including breaking down loads, verifying orders using invoices, 
inspecting quality, reporting shortage, stocking and rotating product. Adheres to product temperature 
and storage guidelines and follows proper packaging techniques. 
HR Resources: 
• Ultimately accountable for staffing, recruiting, hiring, and training within store. Evaluates
employee job performance and makes personnel decisions such as promotion, termination and 
disciplinary action, including completing necessary paperwork. Considers the recommendations 
of Grocery, Drug Managers or Assistant Store Director (If Applicable) in hiring, promoting 
terminating and disciplinary decisions. 
• Conducts formal employee evaluations as necessary per Division guidelines. Identifies training 
needs of key associates for future development and ensures completion of such training. 
• Appropriately resolves employee relations, including complaints of discrimination, harassment,
working off the clock and violations of the law, with guidance and support from the Human 
Resources Department. Builds and maintains positive associate morale.
• Maintains and safeguards confidentiality concerning employees, store sales, and Company 
information. 
• Clearly and accurately provides guidance and instruction to department managers, supervisors 
and associates. 
• Oversees and ensures compliance with; proper cash handling procedures, accounting of sales, 
safe procedures and Safeguards Company assets. 
Financials: 
• Controls shrink. Maintains and controls inventory levels in the backroom areas and on the sales 
floor per Division guidelines. Develops operating budgets and controls all in-store operating, 
maintenance, expense and supply costs. 
• Processes and completes or oversees the completion of all required reports and administrative 
paper work. Has a complete understanding of reports including but, not limited to P&L (Profit and 
Loss Statement) and any other store reports. 
• Prepare sales and inventory reports. Physical inventory taken every 4 weeks. Responsible for 
accurate inventory of all merchandise, supplies and equipment. Properly conducts or oversees 
inventories and independent audits. 
• Supervises the processing of all reclamation as well as maintains orderly and in stock conditions 
in back room and all Departments. 
• Recommends the expenditure for improvement or repair of store equipment and building to 
district manager. 
• Ensures that merchandise is correctly priced and displayed and that shelves are clean and 
properly maintained. 
• Responsible for performing all job duties and responsibilities safely, accurately and with honesty and 
integrity. Treats all employees consistently, fairly and with Courtesy, Dignity and Respect.