Position Overview

The Store Director is responsible for the overall leadership, performance, and strategic direction of the store. This role ensures operational excellence, drives financial results, develops high-performing teams, and delivers an exceptional customer experience. The Store Director oversees all departments and aligns store operations with company goals, standards, and policies.

Key Responsibilities Store Leadership & Operations Lead all aspects of total store operations across departments Ensure execution of company programs, merchandising plans, and operational standards Maintain high standards for store conditions, cleanliness, and organization Drive operational efficiency and accountability throughout the store Team Leadership & Development Recruit, hire, and develop department managers and leadership team Provide ongoing coaching, feedback, and performance management Build and maintain a strong leadership pipeline and succession plan Foster a culture of engagement, accountability, and teamwork Customer Experience Promote and maintain a customer-first culture across all departments Ensure consistent delivery of excellent service and store presentation Resolve escalated customer concerns professionally and promptly Monitor service levels and implement improvements as needed Financial Performance Own total store financial performance (sales, labor, shrink, expenses) Analyze key metrics and implement action plans to drive results Ensure proper execution of pricing, promotions, and sales initiatives Control costs and maximize productivity and profitability Safety & Compliance Ensure compliance with all safety, food safety, and regulatory requirements Maintain a safe and secure environment for customers and employees Oversee audits, inspections, and corrective actions Enforce company policies and operational procedures Merchandising & Inventory Ensure strong in-stock conditions and effective inventory management Drive execution of merchandising standards and promotional displays Partner with department leaders to maximize sales opportunities Qualifications Previous Store Manager / Store Director or multi-department leadership experience Strong leadership, communication, and organizational skills Proven ability to drive financial and operational results Knowledge of retail or grocery operations Ability to manage multiple priorities in a fast-paced environment Work Environment & Physical Requirements Flexible schedule including evenings, weekends, and holidays Frequent standing, walking, and store floor presence Ability to lift up to 50 lbs as needed Key Competencies Leadership & team development Customer focus Financial acumen Operational execution Decision-making & problem-solving Career Path Opportunities District Manager Regional Leadership Corporate Operations